Hotel Manager

Employer:           A Medium-Sized Hospitality Facility That Operates Hotel/Resort And Event Centre Business

Ref No:                Sgk-Hm-04-2026

Industry:             Hospitality

Job Category:     Management

Town:  Nanyuki

Country:              Kenya

Requirements:                

●       Diploma Or Bachelors Degree In Hotel Management, Hospitality Management, Tourism, Business Administration, Or A Related Field.

●       Professional Certifications In Hospitality Management Or Food Safety Are An Added Advantage.

Experience:       

●       At Least 5 Years Working Experience In A Supervisory Management Role In The Hospitality Industry Such As Resort, Lodge, Or Event Centre.

●       Those With Experience From Busy Restaurants Will Be Considered.

●       Experience Working In Resort, Lodge, Or Upcountry Hospitality Settings Is Highly Desirable.

●       Experience In Management Of Accommodation, F&B And Events Is Desirable.

Salary:  Kshs. 70,000 - 90,000 Plus Company Benefits (Accommodation Will Be Provided)

Duties:                

The Hotel Manager Will Be Responsible For The Overall Leadership, Operations, And Profitability Of The Hotel, Resort, And Event Centre. The Role Ensures Excellent Guest Experiences, Efficient Operations, Financial Performance, And Compliance With Hospitality Standards By Performing The Following Responsibilities: -

●       General Management & Operations: Oversee Day-To-Day Operations Of The Hotel, Resort, And Event Centre.

●       Ensure Smooth Coordination Between Departments: Front Office, Housekeeping, Food & Beverage, Events, Maintenance, And Recreation. Implement Operational Policies, Standard Operating Procedures (Sops), And Service Standards. Monitor Property Condition, Safety, Hygiene, And Maintenance Standards. Ensure Compliance With Local Regulations, Licenses, And Hospitality Laws In Kenya.

●       Guest Experience & Service Quality: Ensure Exceptional Guest Satisfaction Across Accommodation, Dining, Events, And Recreational Services. Handle Guest Feedback, Complaints, And Special Requests Professionally And Promptly. Maintain High Standards Of Customer Service And Hospitality Etiquette. Oversee Guest Relations For Vips, Corporate Clients, Tour Operators, And Event Organizers.

●       Food & Beverage Management: Supervise Restaurant, Bar, And Catering Operations. Ensure Quality Food Production, Presentation, Hygiene, And Service Standards. Work With Chefs And F&B Supervisors On Menu Planning, Costing, And Pricing. Monitor Inventory, Supplier Relationships, And Cost Control. Ensure Compliance With Food Safety And Public Health Regulations.

●       Events & Conferencing Management: Oversee Planning And Execution Of Events Such As Weddings, Conferences, Retreats, And Social Functions. Coordinate Event Logistics Including Venue Setup, Catering, Accommodation, And Technical Support. Work With Sales Teams To Develop Event Packages And Pricing. Ensure Events Are Delivered On Time, Within Budget, And To Client Satisfaction.

●       Sales, Marketing & Business Development: Develop And Implement Strategies To Increase Occupancy, Event Bookings, And F&B Revenue. Build Relationships With Tour Operators, Travel Agents, Corporate Clients, Ngos, And Local Businesses. Promote The Hotel Through Online Platforms, Social Media, And Local Tourism Networks. Monitor Market Trends, Competitors, And Seasonal Demand In The Nanyuki, Meru And Laikipia Region. Support Brand Positioning And Reputation Management.

●       Financial Management & Cost Control: Prepare And Manage Departmental Budgets. Monitor Revenue, Expenses, And Profitability Across All Departments. Ensure Proper Cash Handling, Procurement Controls, And Stock Management. Analyze Financial Reports And Recommend Improvements. Work Closely With Accountants And Auditors.

●       Human Resource Management: Recruit, Train, Schedule, And Supervise Hotel Staff. Foster A Positive Work Culture Focused On Teamwork, Accountability, And Service Excellence. Conduct Staff Performance Evaluations And Training Needs Assessments. Ensure Compliance With Kenyan Labor Laws And Hr Policies. Handle Staff Discipline, Welfare, And Conflict Resolution.

●       Tourism, Recreation & Community Engagement: Oversee Recreational Activities And Tourism Offerings (E.G., Excursions, Cultural Experiences, Leisure Activities). Collaborate With Local Tour Operators And Community Partners. Promote Sustainable Tourism Practices And Environmental Responsibility. Represent The Hotel Within Local Tourism Associations And Community Forums.