Hotel Manager – Urgent

(For a facility operating a hotel/resort and event centre in Nanyuki)

Employer: A medium-sized hospitality facility operating a hotel/resort and event centre business

Reference No: SGK-HM-01-2026
Industry: Hospitality
Job Category: Management
Town: Nanyuki
Country: Kenya

Requirements

Diploma or Bachelor’s degree in Hotel Management, Hospitality Management, Tourism, Business Administration, or a related field. Professional certifications in hospitality management or food safety will be an added advantage.

Experience

At least five (5) years’ working experience in a supervisory or management role within the hospitality industry, such as a resort, lodge, or event centre. Candidates with experience from busy restaurants will be considered. Experience working in resort, lodge, or upcountry hospitality settings is highly desirable. Experience in managing accommodation, food and beverage, and events will be an added advantage.

Salary

KShs. 70,000 – 90,000 gross per month plus company benefits.
(Accommodation will be provided.)

Key Responsibilities

1. General Management and Operations

Oversee the day-to-day operations of the hotel, resort, and event centre.
Ensure smooth coordination between departments including front office, housekeeping, food and beverage, events, maintenance, and recreation.
Implement operational policies, standard operating procedures (SOPs), and service standards.
Monitor property condition, safety, hygiene, and maintenance standards.
Ensure compliance with local regulations, licenses, and hospitality laws in Kenya.

2. Guest Experience and Service Quality

Ensure exceptional guest satisfaction across accommodation, dining, events, and recreational services.
Handle guest feedback, complaints, and special requests professionally and promptly.
Maintain high standards of customer service and hospitality etiquette.
Oversee guest relations for VIPs, corporate clients, tour operators, and event organizers.

3. Food and Beverage Management

Supervise restaurant, bar, and catering operations.
Ensure quality food production, presentation, hygiene, and service standards.
Work closely with chefs and food and beverage supervisors on menu planning, costing, and pricing.
Ensure compliance with food safety and public health regulations.

4. Events and Conferencing Management

Oversee the planning and execution of events such as weddings, conferences, retreats, and social functions.
Coordinate event logistics including venue setup, catering, accommodation, and technical support.
Ensure events are delivered on time, within budget, and to client satisfaction.

5. Sales, Marketing, and Business Development

Develop and implement strategies to increase occupancy levels, event bookings, and food and beverage revenue.
Build and maintain relationships with tour operators, travel agents, corporate clients, NGOs, and local businesses.
Promote the hotel through online platforms, social media, and local tourism networks.

6. Financial Management and Cost Control

Prepare and manage departmental budgets.
Monitor revenue, expenses, and profitability across all departments.
Ensure proper cash handling, procurement controls, and stock management.
Analyze financial reports and recommend improvement areas.
Work closely with accountants and auditors.

7. Human Resource Management

Recruit, train, schedule, and supervise hotel staff.
Foster a positive work culture focused on teamwork, accountability, and service excellence.
Conduct staff performance evaluations and training needs assessments.
Ensure compliance with Kenyan labor laws and internal HR policies.
Handle staff discipline, welfare matters, and conflict resolution.

8. Tourism, Recreation, and Community Engagement

Oversee recreational activities and tourism offerings such as excursions, cultural experiences, and leisure activities.
Collaborate with local tour operators and community partners.
Promote sustainable tourism practices and environmental responsibility.
Represent the hotel within local tourism associations and community forums.