Hotel Receptionist - Mwingi, Kenya

About Legacy Hotel:

The Legacy Hotel is a charming and vibrant hotel situated in the heart of Mwingi, Kenya. We offer our guests a comfortable and authentic Kenyan experience, with excellent service and a warm atmosphere.

Responsibilities:

● Welcome guests warmly and professionally, creating a positive first impression.

● Handle reservations efficiently, ensuring accurate room assignments and guest information.

● Process check-in and check-out procedures efficiently and accurately.

● Issue room keys and handle guest requests for amenities or services.

● Answer guest inquiries regarding hotel facilities, services, and local attractions.

● Provide recommendations for restaurants, activities, and things to do in Nairobi.

● Manage incoming calls, directing them to appropriate departments.

● Maintain a clean and organized reception area.

● Process payments and handle cash transactions.

● Uphold high standards of guest service and ensure guest satisfaction throughout their stay.

Qualifications:

● Minimum 1 year of experience in a customer service role, preferably in hospitality.

● Excellent communication and interpersonal skills, with the ability to build rapport with guests.

● Strong organizational skills and the ability to prioritize tasks effectively.

● Proficiency in Microsoft Office Suite and hotel reservation systems a plus.

● Positive and friendly attitude with a genuine passion for hospitality.

● Ability to work independently and as part of a team.

● Fluency in English and Swahili, additional languages considered an asset

Benefits:

● Competitive salary and benefits package.

● Opportunity to work in a dynamic and growing hospitality company.

● Be part of a team dedicated to providing exceptional guest experiences.