HOTEL SECURITY SUPERVISOR

JOB TITLE: HOTEL SECURITY SUPERVISOR

NATURE OF JOB: FULL TIME

INDUSTRY: HOSPITALITY

SALARY: KSHS.40,000 +45,000 SERVICE CHARGE

JOB LOCATION: AIRPORT, MOMBASA RD

DUTIES AND RESPONSIBILITIES

Security Team Leadership and Management

• Lead, supervise, and mentor the hotel security team, ensuring staff perform their duties efficiently and professionally.
• Create work schedules, assign duties, and monitor staff attendance and performance.
• Conduct regular briefings to update the team on new policies, incidents, or threats.
• Identify training needs and coordinate ongoing professional development for security personnel.

Monitoring and Control of Security Systems

• Oversee the operation of CCTV, alarm systems, access control, and other security technologies.
• Ensure all security equipment is functioning optimally and report malfunctions promptly.
• Analyze surveillance footage to detect unusual or suspicious activity.
• Maintain detailed records of security system maintenance and incidents.

Risk Assessment and Prevention

• Conduct routine inspections of hotel premises, including guest areas, back-of-house areas, parking lots, and perimeter security.
• Identify potential security risks and implement preventive measures.
• Review incident reports to detect patterns or recurring issues and recommend corrective actions.
• Collaborate with other departments to ensure security procedures integrate seamlessly into hotel operations.

Emergency Response and Crisis Management

• Develop, implement, and maintain emergency response procedures, including fire safety, medical emergencies, and natural disasters.
• Lead emergency drills for staff and guests to ensure preparedness.
• Respond promptly and effectively to emergencies, minimizing risk to life and property.
• Liaise with local authorities, emergency services, and law enforcement during critical incidents.

Guest and Staff Safety

• Ensure the safety and security of all guests, employees, and hotel assets.
• Handle guest complaints or concerns related to security in a professional and timely manner.
• Provide security guidance and support to hotel departments for VIPs, events, or high- profile guests.
• Promote a visible and approachable security presence to reassure guests.

Incident Reporting and Documentation

• Investigate incidents, thefts, accidents, or disturbances within the hotel.
• Prepare accurate, timely, and comprehensive incident reports for management.
• Maintain logs, records, and reports as required for audits or compliance.
• Ensure confidentiality and discretion in handling sensitive security matters.

Compliance and Legal Requirements

• Ensure all security operations comply with local laws, regulations, and hotel policies.
• Keep up-to-date with changes in legislation affecting hotel security and risk management.
• Advise management on security-related policies, insurance requirements, and risk mitigation strategies.

Collaboration and Support Across Departments

• Work closely with the front office, housekeeping, engineering, and other departments to address security concerns.
• Assist in planning and securing events, conferences, and large gatherings within the hotel.
• Contribute to hotel audits, inspections, and certification processes related to safety and security.

KEY REQUIREMENT SKILLS AND QUALIFICATION

• Diploma or Degree in Security Management, Criminology, or related field.
• Minimum 3–5 years of experience in hotel security, with at least 1–2 years in a supervisory or leadership role.
• Strong knowledge of security systems, CCTV monitoring, access control, and emergency response procedures.
• Familiarity with local laws, regulations, and best practices in hotel security operations.
• Excellent leadership, communication, and problem-solving skills.
• Ability to work under pressure and handle emergency situations with calm and professionalism.

HOW TO APPLY

• If you meet the above qualifications, skills and experience share CV on jobs@britesmanagement.com
• Interviews will be carried out on a rolling basis until the position is filled.
• Only the shortlisted candidates will be contacted.