Hotel Supervisor

Job Title: Hotel Supervisor
Location: Siaya County
Industry: Hospitality 
Employment Type: Full-time
Job Purpose
The Hotel Supervisor will oversee the day-to-day hotel operations to ensure exceptional service delivery, operational efficiency, and guest satisfaction. The role requires a proactive leader who can supervise staff, maintain service standards, and support management in achieving the hotel’s operational and customer experience goals.
Key Responsibilities
•    Supervise daily hotel operations including front office, housekeeping, and food & beverage services.
•    Ensure high standards of customer service and promptly address guest inquiries, complaints, and feedback.
•    Lead, motivate, and coordinate hotel staff to deliver consistent and quality service.
•    Monitor staff attendance, performance, and adherence to hotel policies and procedures.
•    Ensure cleanliness, safety, and hygiene standards are maintained at all times.
•    Support training and onboarding of new staff to improve service delivery and teamwork.
•    Assist in inventory control and proper use of hotel resources.
•    Identify operational challenges and proactively recommend improvements.
•    Prepare basic reports and provide regular feedback to hotel management.
Qualifications & Requirements
•    Diploma or Certificate in Hospitality, Hotel Management, or a related field.
•    Minimum of 5 years’ experience working in the hotel or hospitality industry.
•    Demonstrated experience in service delivery and customer care.
•    Strong leadership and team supervision skills.
•    Proactive, organized, and solution-oriented mindset.
•    Good communication and interpersonal skills.
•    Ability to work flexible hours, including weekends and holidays.
Key Competencies
•    Leadership & people management
•    Customer service excellence
•    Problem-solving & decision-making
•    Attention to detail
•    Time management & multitasking