Hotel Supervisor

Job Summary

The Hotel Supervisor at Big fish Nairobi will oversee daily operations to ensure excellent customer service, smooth work flow, and high-quality service standards. The role involves supervising staff, handling guest issues, supporting restaurant operations, ensuring hygiene compliance, and maintaining a positive dining experience for all guests.

Key Responsibilities

● Supervise day-to-day restaurant and hotel operations to ensure efficiency and service excellence.

● Oversee front-of-house and support back-of-house coordination for seamless service.

● Ensure all staff follow company policies, hygiene standards, and operational procedures.

● Assist in staff scheduling, attendance tracking, and general workforce supervision.

● Ensure excellent customer service and handle guest inquiries, feedback, or complaints professionally.

● Maintain high cleanliness and safety standards across dining and operational areas.

● Coordinate with the kitchen team to ensure timely food preparation and delivery.

● Monitor inventory levels and report shortages of supplies to management.

● Support onboarding and training of new staff members.

● Conduct regular floor checks to ensure consistent service quality.

● Prepare daily operational reports for management.

● Promote a positive work environment and uphold Bigfish Nairobi’s brand standards.

Core Competencies

● Leadership & People Management

● Customer Service Excellence

● Communication Skills

● Problem Solving & Decision-Making

● Time Management

● Attention to Detail

● Teamwork & Collaboration