HOTEL SUPERVISOR
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Job summary
Supervise day-to-day hotel operations to ensure smooth service delivery.
Min Qualification:
Diploma
Experience Level:
Entry level
Experience Length:
2 years
Language Requirement:
English
Working Hours:
Full Time - 8 to 5
Applicant Location:
Kenya
Job descriptions & requirements
JOB TITLE HOTEL SUPERVISOR
NATURE OF JOB FULL TIME
INDUSTRY HOSPITALITY
SALARY KSHS.30,000-40,000
JOB LOCATION THIKA ROAD
DUTIES AND RESPONSIBILITIES
Operations Management
- Supervise day-to-day hotel operations to ensure smooth service delivery.
- Monitor adherence to hotel policies, procedures, and service standards.
- Coordinate activities across departments to ensure efficient operations.
- Address operational challenges and implement timely solutions.
Guest Relations & Customer Service
- Ensure guests receive professional, friendly, and efficient service.
- Handle guest inquiries, complaints, and special requests promptly.
- Monitor customer satisfaction and implement service improvement initiatives.
- Ensure a welcoming and positive guest experience at all times.
Staff Supervision
- Supervise front office, housekeeping, restaurant, and support staff.
- Prepare duty rosters and ensure adequate staffing levels.
- Monitor employee attendance, punctuality, grooming, and performance.
- Train, coach, and mentor team members on service standards and operational procedures.
Housekeeping & Facility Management
- Ensure guest rooms, public areas, and facilities are clean, safe, and well-maintained.
- Conduct regular inspections of rooms and common areas.
- Report maintenance issues and follow up on repairs.
- Monitor cleanliness and hygiene standards throughout the hotel.
Food & Beverage Coordination
- Support the smooth operation of restaurant, bar, and catering services.
- Ensure food safety, hygiene, and customer service standards are maintained.
- Coordinate with kitchen and service teams to meet guest expectations.
Inventory & Cost Control
- Monitor stock levels of housekeeping, food, beverage, and operational supplies.
- Assist with inventory management and stock-taking activities.
- Minimize wastage and support cost-control initiatives.
Health, Safety & Compliance
- Ensure compliance with health, safety, and hospitality regulations.
- Promote workplace safety and hygiene standards.
- Handle incidents and emergencies according to hotel procedures.
Reporting & Administration
- Prepare daily operational reports and shift handover reports.
- Maintain records relating to guest feedback, incidents, and staff performance.
- Assist management in implementing operational improvements.
KEY REQUIREMENT SKILLS AND QUALIFICATION
- Diploma or Degree in Hospitality Management, Hotel Management, Tourism Management, Business Administration, or a related field
- Minimum 2–4 years of experience in the hospitality industry
- At least 1 year in a supervisory role within a hotel, lodge, resort, or serviced apartment
- Experience managing guest services and hotel operations is an added advantage.
- Strong leadership and team management skills.
- Excellent customer service and interpersonal skills.
- Good problem-solving and conflict-resolution abilities.
HOW TO APPLY
- If you meet the above qualifications, skills and experience share CV on recruitment@britesmanagement.com
- Interviews will be carried out on a rolling basis until the position is filled.
- Only the shortlisted candidates will be contacted.
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