HR Operations Consultant

Key Responsibilities

Client Service Delivery & Operational Support

• Support Account Managers in the execution and delivery of HR consulting services to clients.

• Provide technical HR guidance and operational support to Account Managers on client assignments.

• Assist in resolving client queries and escalations in collaboration with Account Managers and the Lead Consultant.

• Monitor client service delivery processes to ensure consistency, quality, and compliance with company standards.

• Support the implementation of HR solutions, policies, and initiatives for client organizations.

• Ensure timely completion of client deliverables and follow-up actions.

• Prepare client reports, documentation, and presentations as required.

SOP Compliance & Quality Assurance

• Ensure all client engagements are executed in accordance with established Standard Operating Procedures (SOPs).

• Monitor compliance with internal service delivery standards and recommend corrective actions where necessary.

• Conduct periodic reviews of processes and documentation to ensure quality and consistency.

• Support the continuous improvement of internal systems, processes, templates, and service delivery frameworks.

• Promote best practices and operational excellence across all client-facing activities.

Training & Capacity Building

• Support the Lead Consultant in conducting training needs assessments for clients.

• Assist in the design, development, and delivery of training programs, workshops, and capacity-building initiatives.

• Prepare training materials, presentations, participant guides, and evaluation tools.

• Coordinate training logistics and participant engagement activities.

• Support post-training evaluations and prepare reports on training outcomes and recommendations.

Business Development Support

• Support business development initiatives aimed at growing the consulting portfolio.

• Participate in lead generation, networking, and client engagement activities.

• Assist in preparing proposals, presentations, concept notes, and client pitches.

• Conduct market research to identify potential clients and business opportunities.

• Support relationship management activities with existing and prospective clients.

• Contribute ideas for new consulting, training, and HR service offerings.

Internal Coordination & Team Support

• Work closely with Account Managers to ensure smooth coordination of client activities.

• Support resource planning and project coordination across multiple client engagements.

• Maintain accurate project records, client documentation, and activity reports.

• Facilitate communication between the Lead Consultant, Account Managers, and other internal stakeholders.

• Participate in internal planning meetings and continuous improvement initiatives.

Qualifications & Experience

Education

• Bachelor's Degree in Human Resource Management, Business Administration, or a related field

• Professional HR qualification such as CHRP-(K), IHRM Membership, or equivalent is an added advantage.

Experience

• Minimum of 4–5 years of progressive experience in HR Operations

• Experience working with SMEs 

• Experience within a consulting, advisory, or professional services environment is highly preferred.

• Demonstrated experience supporting training and organizational development initiatives.

• Exposure to business development, proposal writing, or client relationship management will be an advantage

• Experience developing, implementing, or monitoring SOPs and operational processes.

• Confident before a camera and willing to participate in webinars and panel discussions

Key Competencies

• Excellent understanding of HR operations and HR best practices.

• Knowledge of SME business environments and operational challenges.

• Passionate about facilitation and training delivery capabilities.

• Ability to create training content

• Business development and client engagement skills.

• Strong attention to detail and commitment to quality standards.

• Ability to manage multiple priorities and deadlines.

• Excellent communication and stakeholder management skills.

• Good writing skills

• Problem-solving and analytical thinking abilities.

• High level of professionalism, integrity, and accountability.