ICT Assistant – 1 Position

Finn Church Aid

Engineering & Technology

NGO, NPO & Charity KSh Confidential
New
2 days ago

Job Summary

Under the overall supervision of the Program Coordinator, the incumbent will be responsible for providing daily technical support and troubleshooting of all computer systems, tablets, phones and other peripherals with consideration to their needs and requirements.

  • Minimum Qualification:Bachelor
  • Experience Level:Mid level
  • Experience Length:2 years

Job Description/Requirements

Finn Church Aid (FCA) is Finland’s biggest development co-operation organisation and the second biggest organisation in Finland working in humanitarian aid. FCA is a member of the ACT Alliance (ACT), an alliance of faith-based development and humanitarian aid organisations forming one of the world’s largest aid organisations.


Finn Church Aid Kenya is looking for an ICT ASSISTANT – 1 Position


Duty Station: Kakuma / Kalobeyei


Reports to: Program Coordinator


PRIMARY PURPOSE:

  • Under the overall supervision of the Program Coordinator, the incumbent will be responsible for providing daily technical support and troubleshooting of all computer systems, tablets, phones and other peripherals with consideration to their needs and requirements.
  • S/he will be responsible for ensuring reliable local communications and connectivity between the field office, Teachers Resource Centre and schools.
  • S/he will be required to support the adoption and rollout of any new technology required to implement program activities in the areas of operation.

CORE FUNCTIONS / RESPONSIBILITIES

  • Ensure all office IT infrastructure is in good working order by both working with external IT and through your own monitoring and maintenance. This includes Laptop computers, desktops, Phone systems, Power Backup Systems, Printing, Internet connections, Local area networks and software used in the program.
  • Assess and evaluate the effectiveness of education technology in FCA.
  • Work with FCA staff and administrators to identify and implement education technology solutions for instructional and administrative needs.
  • Keep an up-to-date inventory of FCA tablets used by teachers. Make sure all user workstations are in good working condition and configured correctly.
  • IT Support: Provide application assistance to users that need help in different Microsoft Office apps including Outlook, Teams, Word, Excel and PowerPoint.
  • Provide training and support for staff and students on the use of technology and software.
  • Support Country Programmes with their operational IT budgeting needs.
  • Ensure data and system integrity by setting up and administrating ICT security systems: anti-virus, backup routines, access controls, firewall and physical security.
  • Maintain necessary documentation for system maintenance and follow up appropriate maintenance contracts for all ICT equipment.
  • Help develop and maintain IT documentation, processes, and procedures.
  • Provide technical guidance and support to FCA staff and learners to resolve technology related issues.
  • Supervise the installation, maintenance, and troubleshooting of hardware, software, and multimedia systems.
  • Enhance office IT system through appropriate upgrades and advise operations unit on changes or improvements required.
  • Ensure compliance with relevant laws and regulations regarding education technology and data privacy.
  • Perform such other duties as may be assigned.

ESSENTIAL EDUCATION

  • Degree in Computer Science, Engineering or relevant field
  • At least 1 or more IT industry certifications e.g. CISCO, CompTIA A+.

KNOWLEDGE AND EXPERIENCE

  • At least 2 years of experience providing information communications technology (ICT) and administrative support in a development context.
  • Experience working with INGOs or other international donor-funded programs a plus.
  • A good understanding of how, and the skills needed, to maintain reliable computer systems.

SKILLS AND ABILITIES

  • Good interpersonal skills, with ability to explain computer and IT concepts to staff who may have very basic IT knowledge.
  • Able to effectively manage, operate, repair and maintain PC and local office hardware and software applications.
  • Able to set up and manage internet routers, Wi-Fi access points, printers, projectors, scanners.
  • Ability to prioritize, organize and manage a large and diverse workload under pressure.
  • Ability to work and contribute as a team member in systems implementations.
  • Willingness to work outside regular office hours including weekends when needed.

How to apply

All qualified and interested candidates are encouraged to send a completed Application Letter and Curriculum Vitae to: recruitment.esaro@kua.fi stating the vacancy job title in the subject line


Deadline for receiving applications is 6th February 2023.


FCA will only contact short- listed applicants.


FCA is an equal opportunity employer, irrespective of gender, race or religious affiliation. FCA is a signatory to the Code of Conduct for humanitarian agencies. Attempts to influence recruitment procedures through phone calls, emails or inducements of any kind will lead to disqualifications

Important Safety Tips

  • Do not make any payment without confirming with the BrighterMonday Customer Support Team.
  • If you think this advert is not genuine, please report it via the Report Job link below.
Report Job

Get Insured through mTek Services

You can explore medical and personal accident insurance covers conveniently. Compare pricing from various insurance companies, save, and budget

Get Insured

Share Job Post

Stay Updated

Join our newsletter and get the latest job listings and career insights delivered straight to your inbox.

We care about the protection of your data. Read our privacy policy.

Lorem ipsum

Lorem ipsum dolor (Location) Lorem ipsum KSh Confidential

Job Function : Lorem ipsum

4 months ago

Lorem ipsum

Lorem ipsum dolor (Location) Lorem ipsum KSh Confidential

Job Function : Lorem ipsum

4 months ago

Lorem ipsum

Lorem ipsum dolor (Location) Lorem ipsum KSh Confidential

Job Function : Lorem ipsum

4 months ago

Stay Updated

Join our newsletter and get the latest job listings and career insights delivered straight to your inbox.

We care about the protection of your data. Read our privacy policy.

This action will pause all job alerts. Are you sure?

Cancel Proceed
Follow us On:
Follow us on FacebookFollow us on InstagramFollow us on LinkedInFollow us on TwitterFollow us on YouTube
Get it on Google Play
2023 BrighterMonday