Job Summary
Manage all communications with clients and business partners
- Minimum Qualification: Diploma
- Experience Level: Mid level
- Experience Length: 5 years
Job Description/Requirements
A prominent medical specialist clinic in Nairobi seeks a well-spoken and proactive individual to serve as a Customer Care Executive.
We look forward to your application if you are:
°  Highly eloquent with superior English communication skills, both written and verbal.
°  Self-motivated and independent.
°  Customer-focused, well-groomed, and personable.
°  Well-organized and detail oriented.
°  Creative and hard-working.
°  A cooperative team member.
Essential (minimum) qualifications include:
°  At least five years of experience in a customer care executive role, preferably with some background in a healthcare setting.
°  A diploma in Customer Care or Public Relations from an accredited institution; a degree is preferable but not mandatory.
°  Exceptional communication abilities.
°  Proficiency in managing social media platforms.
Responsibilities:
°  Manage all communications with clients and business partners.
°  Schedule and manage clinic appointments.
°  Arrange the doctor's hospital schedules.
°  Secure bookings and coordinate hospital procedures.
°  Handle insurance pre-authorizations for patients.
°  Compile clinic reports.
°  Oversee and promote the clinic's social media presence.
°  Perform additional tasks as required.
Application Requirements:
Attach a cover letter, current resume (CV), and testimonials with your application. The cover letter should include your expected gross salary (mandatory)
Application Deadline: 30th April 2024 This comprehensive role requires a dedicated and efficient professional eager to support
and enhance our clinic's operations.
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