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CUSTOMER CARE EXECUTIVE

Anonymous Employer

Customer Service & Support

Healthcare KES Confidential
3 weeks ago

Job Summary

Manage all communications with clients and business partners

  • Minimum Qualification: Diploma
  • Experience Level: Mid level
  • Experience Length: 5 years

Job Description/Requirements

A prominent medical specialist clinic in Nairobi seeks a well-spoken and proactive individual to serve as a Customer Care Executive.

We look forward to your application if you are:

°   Highly eloquent with superior English communication skills, both written and verbal.

°   Self-motivated and independent.

°   Customer-focused, well-groomed, and personable.

°   Well-organized and detail oriented.

°   Creative and hard-working.

°   A cooperative team member.



Essential (minimum) qualifications include:


°   At least five years of experience in a customer care executive role, preferably with some background in a healthcare setting.

°   A diploma in Customer Care or Public Relations from an accredited institution; a degree is preferable but not mandatory.

°   Exceptional communication abilities.

°   Proficiency in managing social media platforms.



Responsibilities:


°   Manage all communications with clients and business partners.

°   Schedule and manage clinic appointments.

°   Arrange the doctor's hospital schedules.

°   Secure bookings and coordinate hospital procedures.

°   Handle insurance pre-authorizations for patients.

°   Compile clinic reports.

°   Oversee and promote the clinic's social media presence.

°   Perform additional tasks as required.



Application Requirements:


Attach a cover letter, current resume (CV), and testimonials with your application. The cover letter should include your expected gross salary (mandatory)

Application Deadline: 30th April 2024 This comprehensive role requires a dedicated and efficient professional eager to support

and enhance our clinic's operations.

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