Key Account Manager
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New
Job summary
Our client, a leading training and development company dedicated to equipping individuals and organizations with the skills they need to thrive in today's fast-changing world is looking for a client focused Key Account Manager.
Min Qualification:
Bachelors
Experience Level:
Mid level
Experience Length:
4 years
Job descriptions & requirements
Our client, a leading training and development company dedicated to equipping individuals and organizations with the skills they need to thrive in today's fast-changing world is looking for a client focused Key Account Manager. He or she will serve as the primary bridge between our client and their corporate clients, driving revenue growth, managing key accounts and delivering training solutions through relationship driven sales.
Roles and Responsibilities
- Sell trainings while consistently achieving set revenue targets, meeting both minimum sales standards and overall performance benchmarks as established by the Head of Sales.
- Maintain a healthy active pipeline by continuously identifying, tracking and nurturing new business opportunities to ensure consistent achievement of set targets.
- Conduct regular customer satisfaction surveys to provide actionable insights and feedback to the Head of Sales while ensuring continuous improvement in client engagement strategies.
- Manage and grow a robust client portfolio through daily face-to-face visits, corporate presentations, timely and meaningful engagement with both current and prospective clients to uncover new opportunities while advancing the sales process.
- Maintain prioritized accurate account notes and contact history across the entire portfolio with a proactive and timely outreach to all contacts in line with established account management guidelines.
- Build a sustainable strong client relationship by reaching out through multiple communication channels including phone calls, emails, mailings and seminars to consistently communicate new opportunities while extending existing initiatives within the company.
- Work closely with center staff to deliver the high level of service required for ongoing customer satisfaction ensuring all client needs are met promptly and professionally at every touch point.
- Collaborate with the support teams to facilitate new programs, messages, campaigns and offerings that align with business growth objectives and client needs.
- Actively support customer acquisition efforts through trade shows, email marketing campaigns, online webinars and seminar events contributing to the overall expansion of the company's client base.
- Prepare and deliver high-quality written presentations, proposals, price quotations tailored to the specific needs of each client thus ensuring professionalism and accuracy at every stage of the sales process.
- Submit accurate weekly sales forecasts to the General Manager along with detailed daily, weekly, monthly pipeline and sales reports to achieve full transparency and alignment with established reporting guidelines.
Experience Profile
- Bachelor’s Degree Sales or any related field.
- Minimum 4 years successful direct sales experience in technology or training, with a focus on SaaS platforms and cloud solutions.
- Demonstrated ability to build and maintain a strong sales pipeline.
- Ability to sell in a team environment.
- Must be able to learn computer software necessary to accomplish the administrative tasks required in the position including word processor, contract manager, electronic mail package and registration package.
- Microsoft Dynamics CRM will be a plus
Possible Career growth
- Take promotional steps to the Head of Sales:
If the following skills and experience are demonstrated in current role:
o Creating new relationships and building pipelines
o Managing existing relationships effectively
o Converting opportunities to profitability
Send your resume with the subject line "Key Account Manager"
Only shortlisted candidates will be contacted.
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