Loan Recovery Assistant

Mhasibu DT Sacco Society Ltd
We are a dynamic, well-established Savings and Credit Co-operative Society in the country for all professionals with membership spread globally.
We are seeking to recruit highly qualified result-oriented individuals for the positioned a .
Loan Recovery Assistant1. JOB INFORMATION
Job Title: Loan Recovery Assistant
Department: Finance
Section: Recovery
Reports to: Loans Recovery Manager
Direct Reports: None
Workstation:  Nairobi
2. JOB PURPOSE: Responsible for ensuring that loans are paid as per the loan agreement using efficient, effective and fair debt recovery procedures aimed at maintaining the portfolio at risk below 5% and minimizing bad debt portfolio loss.
3. MAIN RESPONSIBILITIES OF THE JOBS
Managerial / Supervisory/ Operational Responsibilities or roles:
a) Aggressively follow-up on non-performing loans through telephone calls, emails and text messages.
b) Management of direct debits by extracting the direct debits from loan forms, processing and submitting to the banks, monthly reconciliation, follow-ups and reporting performance.
c) Management of check-off by sending the check-off advice and clearance letters to members and employers, follow-up and reporting performance.
d) Communicating and issuing default notices as per policy.
e) Attending to members inquiries on matters relating to their accounts.
f) Refunding guarantors amounts deducted from them with respect to defaulted loans in cases where defaulters have made payments.
g) Processing invoices from debt collectors and other service providers in the recovery section.
h) Preparing periodical reports on delinquent loans and accounts.
i) Verification of member information/documents and bank statements whilst assessing loans.
j) Enforcing the tier system on the deposit contributions.
k) Guarantor substitution in line with the policy.
l) Any other lawful duties that may be assigned from time to time
Nature of Decision Making: Operational
4. KNOWLEDGE, SKILLS AND EXPERIENCE
Minimum level of academic qualification, skills and knowledge required to perform effectively in the role:
a) A Bachelor’s Degree in Finance or Accounting or Credit Administration or Co-operative Management or any other related field.
b) Successful candidates will be required to meet the requirements of Chapter 6 of the constitution of Kenya by obtaining the necessary documentation.
Minimum level of professional qualification required to perform effectively in the role:
A professional accounting qualification CPA – Finalist/ Certified Credit Professional (CCP)
Minimum level of personal and professional experience required to perform effectively in the role:
Credit Management.
Minimum months or years of experience required to have to be appointed to the position:
Minimum 2 years relevant experience and in a in a similar position.
5. KEY PERFORMANCE INDICATORS
a) Implementation of the Loan recovery policy and procedures.
b) Number of accounts converted from non-performing to performing.
c) Effective and timely communication.
d) Percentage of outbound calls/ visits resulting in promise to pay.
e) Total collection as a percentage of the assigned portfolio.
f) Required Loan Loss Provision.
g) Portfolio at Risk (PAR of less than 5%).
h) Timely and accurate reports on recovery matters.
6. COMPETENCIES
Technical Skills:
a) Business communication skills.
b) Credit monitoring skills.
c) Negotiation skills.
d) Persuasion skills.
e) Judgement and decision-making skills.
f) Interpersonal skills.
g) Time management.
h) General and advanced spreadsheet skills.
i) General and advanced word-processing skills with Microsoft Excel.
j) Financial and commercial awareness.
k) Legislation knowledge.
l) Business intelligence and acumen.
m) Portfolio management.
n) Problem solving.
o) Records Management.
p) Emotional intelligence.
q) Analytical skills.
r) Risk awareness.
Behavioural Skills:
a) Focuses on ways to improve existing processes, product and services.
b) Acts to promote good working relationships or partnerships regardless of personal preferences.
c) Looks for and develops solutions that have benefits for the Company’s clients; thinks beyond current processes to generate new and innovative solutions.
d) Refer to specific measures of baseline performance compared with better performance at a later point in time.
e) Must adhere to the Company code of conduct.
f) Embraces, leads and embeds change.
g) Must actively demonstrate the values of the Society.
h) Must lead, attend and participate in team meetings.
i) Strong Ethics and Standards.
j) Good knowledge of the market and the Society’s products and services
k) Self-confidence and Motivated
l) Excellent communication skills- strong written & oral skills
m) Good people, interpersonal and networking skills.
HOW TO APPLY
Interested candidates preferably with experience in the financial services sector for the above opportunities, should access more information on the job specifications and apply online by filling in the data form from our website on www.mhasibusacco.com on the careers section.
Applicants should, after filling the form, send their detailed curriculum vitae, copies of academic and professional certificates, and relevant testimonials to email recruitment@mhasibusacco.com. The deadline for submission of all applications is on or before 17th September 2026 by 5.00 pm.
Kindly note that only shortlisted candidates shall be contacted.
Mhasibu Sacco is an equal opportunity employer.