Non-Motor Claims Officer

Job Title:          Non-Motor Claims Officer

Reports to:                        Non-Motor Claims Manager Department:                        Non-Motor Claims

Job Summary:

This position is responsible for ensuring that non - motor claims settlements are timely and professionally concluded whilst ensuring compliance with the Company claims management philosophy as well as the claims procedures manual.

Main Duties and Responsibilities:

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• Prepare initial claim letter and mail to customer, along with requisite information request list and appropriate forms for completion.
  
• Track and follow up on receipt of necessary forms/documents to facilitate the non-motor claims management process.
  
• Receive and review documents to ascertain that all information and other pertinent requirements regarding an insurance claim have been submitted to allow for proper determination of claim validity.
  
• Create awareness among claimants on components of their insurance coverage that are related to the insurance claim and respond to queries related to the claim.
  
• Respond to non-motor related internal and external claim inquiries regarding benefits, the claims process, service providers, and the filing of requisite documentation.
  
• Record and monitor progress of all claim transactions. This includes appointment of assessors, adjusters and investigators as may be required.
  
• Compile, prepare and update non-motor claims registers in line with the Company’s procedures and guidelines.
  
• Compile and draft non-motor claims reports and recommend appropriate actions informed by the claim assessment findings.
  
• Liaise with underwriting and finance teams to process payments to the customer and the service providers as per the service level agreements.
  
• Ensure that claims and payments are processed within the set turnaround time and files duly updated.
  
• Ensure that recovery documents are submitted to facilitate the process.
  
• Undertake prompt settlement of invoices and negotiation with service providers to realize savings in line with cost-saving measures and targets.
  
• Perform any other duties as may be assigned from time to time.
  

Knowledge, experience and qualifications required

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• A Bachelor’s Degree in Commerce, Business Administration, Actuarial Science or a related field.
  
• Certificate of Proficiency in Insurance
  
• Professional qualification in AIIK, ACII, or an equivalent professional qualification is an added advantage.
  
• At least 3- 5 years' of experience in insurance claims processing.
  

Technical Competencies

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• Proficiency in MS Package
  
• Knowledge of insurance industry concepts, practices, products and services
  
• Knowledge of insurance regulatory requirements
  
• Demonstrated understanding of claims process management
  
• Good understanding of underwriting procedures
  
• Be conversant with laws applicable to the industry and the emerging trends
  
• Basic knowledge of accounting principles, practices and professional standards
  
• Report writing skills
  

Behavioral Competencies

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• Strong analytical and problem-solving skills
  
• Results driven and action oriented
  
• Collaborative team player with demonstrated ability to manage a team through delegation
  
• Agile mindset with demonstrated ability to manage tasks with competing deadlines
  
• High level of dependability, accountability and ability to work independently
  
• Ability to empower colleagues
  
• Strong attention to detail
  
• Demonstrated client focus
  
• String negotiation and persuasion skills
  

Application Procedure:

If you meet the above minimum requirements, send your C.V to careers@gakenya.com indicate the position applied for on the email subject line to be received on or before 30th April 2026. Only shortlisted candidates will be contacted.