OPERATIONS ASSISTANT

JOB TITLE OPERATIONS ASSISTANT

NATURE OF JOB FULL TIME

SALARY KSHS.30,000-35,000

JOB LOCATION WESTLANDS

DUTIES AND RESPONSIBILITIES

Operations & Administration

·       Process customer orders accurately and ensure timely fulfillment.

·       Prepare quotations, sales orders, invoices, and delivery documentation.

·       Maintain accurate records of transactions and operational activities.

·       Coordinate with the warehouse, sales, and logistics teams to ensure smooth operations.

·       Provide general administrative and office support as required.

Inventory & ERP Management

·       Update and maintain stock records using Odoo Enterprise or a similar ERP system.

·       Monitor inventory levels and support stock reconciliation and periodic stock counts.

·       Generate inventory and operational reports for management.

·       Ensure accurate product and customer data is maintained in the ERP system.

Customer Service

·       Respond promptly to customer inquiries via phone, email, and WhatsApp Business.

·       Resolve customer issues professionally and escalate complex matters where necessary.

·       Maintain strong relationships with customers by providing timely and effective support.

Finance & Compliance

·       Generate invoices and receipts while ensuring accurate documentation.

·       Process transactions through eTIMS and ensure compliance with applicable tax requirements.

·       Assist with payment follow-ups and reconciliation of customer accounts.

·       Maintain proper filing of financial and operational documents.

Sales & Marketing Support

·       Support the sales team by preparing reports, customer information, and sales documentation.

·       Manage company social media platforms by scheduling and publishing content.

·       Update products and promotions on e-commerce platforms.

·       Assist in planning and executing basic digital marketing campaigns.

·       Monitor online customer inquiries and respond appropriately.

KEY REQUIREMENT SKILLS AND QUALIFICATION

·       Diploma or Bachelor's Degree in Business Administration, Sales & Marketing, or a related field.

·       1–2 years of experience in sales support, office administration, or a pharmaceutical or FMCG environment.

·       Experience using Odoo Enterprise or a similar ERP system.

·       Proficiency in Microsoft Excel, Microsoft Office Suite, email, and WhatsApp Business.

·       Experience in order processing, inventory management, invoicing, eTIMS operations, and customer support.

·       Experience managing social media platforms, e-commerce stores, and basic digital marketing campaigns.

HOW TO APPLY

·       If you meet the above qualifications, skills and experience share CV on recruitment@britesmanagement.com

·       Interviews will be carried out on a rolling basis until the position is filled.

·       Only the shortlisted candidates will be contacted.