OPERATIONS MANAGER- FUNERAL HOM
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Job summary
Oversee daily operations across multiple funeral home branches to ensure smooth service delivery.
Min Qualification:
Bachelors
Experience Level:
Senior level
Experience Length:
8 years
Language Requirement:
English
Working Hours:
Full Time - 8 to 5
Applicant Location:
Kenya
Job descriptions & requirements
JOB TITLE OPERATIONS MANAGER- FUNERAL HOME
NATURE OF JOB FULL TIME
INDUSTRY FUNERAL SERVICES
SALARY KSHS.100,000-159,000
JOB LOCATION NAIROBI WITH TRAVEL TO OTHER COUNTIES
DUTIES AND RESPONSIBILITIES
Branch Operations Management
- Oversee daily operations across multiple funeral home branches to ensure smooth service delivery.
- Coordinate funeral arrangements, transportation, mortuary services, and customer support activities.
- Ensure adherence to company policies, procedures, and service standards.
- Monitor branch performance and implement continuous improvement initiatives.
- Lead the opening and setup of new branches, ensuring operational readiness.
Customer Service & Client Relations
- Ensure bereaved families receive compassionate, professional, and timely support.
- Handle customer inquiries, complaints, and service escalations with empathy and efficiency.
- Maintain high standards of customer satisfaction and service excellence.
- Build and maintain positive relationships with hospitals, mortuaries, religious institutions, insurance providers, and other stakeholders.
Team Leadership & Staff Management
- Supervise branch staff and ensure effective workforce utilization.
- Manage employee performance, attendance, discipline, and professional development.
- Conduct staff training, coaching, and performance evaluations.
- Foster teamwork, accountability, and a positive working environment.
Business Development & Stakeholder Engagement
- Support organizational growth initiatives and service promotion activities.
- Develop and maintain relationships with hospitals, healthcare facilities, insurance providers, and community organizations.
- Identify opportunities to improve service delivery and increase branch revenue.
- Represent the funeral home in community outreach and partnership programs.
Financial & Administrative Management
- Manage branch budgets and operational expenses.
- Ensure accurate billing, collections, and financial reporting.
- Monitor profitability and implement cost-control measures.
- Maintain accurate operational and administrative records.
Compliance & Risk Management
- Ensure compliance with health, safety, legal, and regulatory requirements.
- Monitor adherence to company operational procedures and ethical standards.
- Manage risks and ensure proper handling of sensitive client information.
- Oversee incident reporting and resolution processes.
Reporting
- Prepare and submit operational, financial, and performance reports.
- Monitor key performance indicators (KPIs) and recommend corrective actions where necessary.
- Provide management with strategic insights for decision-making.
KEY REQUIREMENT SKILLS AND QUALIFICATION
- Degree or Diploma in Business Administration, Operations Management, or a related field.
- Minimum 8+ years of experience as an Operations Manager in retail, microfinance, or service industry environments.
- Proven experience managing multi-branch operations and opening new branches.
- Strong leadership and people management skills.
- Strategic thinking, problem-solving, and decision-making abilities.
- Excellent communication and stakeholder management skills.
- Proficiency in MS Office and documentation/reporting tools.
HOW TO APPLY
- If you meet the above qualifications, skills and experience share CV on recruitment@britesmanagement.com
- Interviews will be carried out on a rolling basis until the position is filled.
- Only the shortlisted candidates will be contacted.
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