JOB TITLE: OPERATIONS MANAGER

NATURE OF JOB: FULL TIME

SALARY: KSHS. 60,000-70,000

JOB LOCATION: KIAMBU

DUTIES AND RESPONSIBILITIES

Operations & Distribution Management

Oversee daily operations across warehousing, distribution, and last-mile delivery.
Plan and coordinate dispatch schedules to ensure timely and accurate deliveries.
Monitor order fulfillment processes to maintain high service levels and customer satisfaction.
Ensure proper routing, fleet utilization, and delivery efficiency.

Inventory & Warehouse Control

Manage stock levels to ensure optimal inventory holding while avoiding stock-outs and overstocking.
Implement and enforce inventory control systems, including regular cycle counts and stock audits.
Investigate and resolve stock discrepancies, losses, or damages.
Ensure proper storage, handling, and organization of goods within the warehouse.

Supply Chain Optimization

Analyze supply chain processes and identify areas for improvement in cost, time, and efficiency.
Implement best practices in procurement coordination, demand planning, and replenishment.
Work closely with suppliers and internal teams to ensure consistent product availability.

Team Leadership & Performance Management

Lead, supervise, and motivate warehouse and distribution teams to meet operational targets.
Set performance goals, conduct regular reviews, and provide coaching and development.
Manage staff scheduling, attendance, and productivity.
Foster a culture of accountability, safety, and continuous improvement.

Cost Control & Budget Management

Monitor operational expenses including transport, labor, and warehousing costs.
Identify cost-saving opportunities without compromising service quality.
Ensure efficient utilization of resources (vehicles, manpower, and storage space).

Process Improvement & Efficiency

Develop and implement standard operating procedures (SOPs) for all operational activities.
Drive continuous improvement initiatives to enhance productivity and reduce waste.
Leverage data and systems to streamline workflows and improve accuracy.

Systems & Reporting

Utilize MS Excel and operational systems to track inventory, orders, and performance metrics.
Prepare daily, weekly, and monthly operational reports.
Analyze data to support decision-making and improve operational outcomes.

Compliance & Risk Management

Ensure adherence to company policies, health & safety regulations, and legal requirements.
Maintain proper documentation for inventory, transport, and operational processes.
Identify operational risks and implement mitigation measures.

Cross-Functional Coordination

Collaborate with Sales, Procurement, and Finance teams to align demand, supply, and delivery plans.
Support customer service teams in resolving delivery or stock-related issues.
Act as a key link between management and operational staff.

KEY REQUIREMENT SKILLS AND QUALIFICATION

Bachelor’s Degree in Business Administration, Supply Chain Management, or a related field.
Minimum of 3 years’ experience in FMCG or distribution operations.
Strong background in supply chain, logistics, and distribution management.
Proven leadership experience with the ability to manage and motivate teams.
Proficiency in MS Excel and operational systems.
Strong analytical, problem-solving, and decision-making skills.
High level of accountability and attention to detail.
Ability to manage multiple priorities in a fast-paced environment.

HOW TO APPLY

If you meet the above qualifications, skills and experience share CV on recruitment@britesmanagement.com
Interviews will be carried out on a rolling basis until the position is filled.
Only the shortlisted candidates will be contacted.

OPERATIONS MANAGER

Brites Management Services Limited