QUALITY ASSURANCE OFFICER

Location: Headquarters, Nairobi, with regular visits to all campuses

Reporting to: Managing Director

Purpose of the Position

To develop and oversee a school-wide quality assurance system that promotes high educational

and service standards, effective processes and continuous improvement across St. Bakhita

Schools.

The officer will support the development of policies and standard operating procedures,

evaluate institutional performance and monitor implementation of the school’s strategic plan.

The role will provide the Managing Director with independent, evidence-based reports on

achievements, gaps, risks, and required improvements.

Key Responsibilities

1. Quality Assurance Framework and Standards

Develop and implement a quality assurance framework covering academic provision,

learner welfare, administration and support services.

Establish measurable quality standards, evaluation tools and reporting requirements for

each department.

Conduct scheduled reviews and campus visits to assess consistency, effectiveness and

adherence to approved standards.

Benchmark school practices and recommend improvements appropriate to the school’s

priorities.

2. Policies and Standard Operating Procedures

Coordinate the development, documentation and periodic review of school policies and

procedures with responsible departmental heads.

Ensure approved policies are accessible, communicated and supported by clear

implementation guidelines.

Review whether procedures are followed in practice and identify gaps, duplication or

unclear responsibilities.

Maintain a controlled register of policies, procedures and review dates.

3. Strategic Plan Monitoring

Develop a monitoring framework for the school’s strategic plan, including targets,

milestones, indicators and responsible officers.

Verify progress against departmental work plans and strategic commitments.

Evaluate whether completed initiatives achieve their intended outcomes.

Report implementation delays and recommend corrective measures to management.

4. Academic and Learner Experience

Evaluate systems supporting curriculum delivery, assessment, learner progress and

academic interventions in collaboration with academic leaders.

Review the effectiveness of arrangements for learner welfare, inclusion, safeguarding

and co-curricular participation.

Analyse academic trends, parent and learner feedback, and recurring concerns to

identify areas for improvement.

Verify whether agreed academic and learner-support improvements produce sustained

results.

5. Administrative, Operational and Financial Processes

Evaluate the effectiveness of processes supporting admissions, communication,

transport, catering, facilities, procurement and records management.

Review adherence to approved financial procedures, including fee collection, payment

approvals, reconciliations and asset controls.

Identify service failures, control weaknesses and inefficient processes, and recommend

practical improvements.

Follow up on audit recommendations with the Finance Manager and other responsible

officers.

6. Compliance and Institutional Readiness

Maintain a register of applicable quality and compliance requirements with relevant

departmental specialists.

Review supporting evidence and identify areas requiring action.

Coordinate readiness reviews before external inspections and monitor implementation

of inspection recommendations.

Escalate significant safeguarding, safety and compliance concerns promptly to the

Managing Director.

7. Capacity Building and Continuous Improvement

Identify training needs arising from quality reviews and recommend targeted

development programmes.

Work with HR and departmental leaders to strengthen understanding of policies,

procedures and quality expectations.

Evaluate whether training and process changes lead to measurable improvement.

Promote effective practices and shared learning across campuses.

8. Corrective Action and Management Reporting

Prepare clear review reports identifying findings, underlying causes and prioritised

recommendations.

Maintain a corrective-action tracker with responsible officers, deadlines and evidence of

completion.

Verify the effectiveness of completed actions and escalate recurring or unresolved gaps.

Produce dashboards and periodic reports for the Managing Director and, when

required, the Board.

Scope and Accountability

Headteachers and departmental heads remain responsible for daily operations, staff

supervision, and delivering results. The Quality Assurance Officer develops quality systems,

independently evaluates their implementation and follows up on improvements.

The Finance Manager retains responsibility for financial management and accounting; qualified

auditors remain responsible for specialist financial audits.

Qualifications and Experience

Bachelor’s degree in Education, Educational Management, Quality Management,

Monitoring and Evaluation, or a related discipline.

At least five years’ relevant experience in institutional quality assurance, educational

leadership, compliance or performance evaluation.

Demonstrated experience developing policies, standard operating procedures and

evaluation frameworks.

Experience monitoring strategic plans and translating findings into practical

improvement measures.

Strong understanding of school operations, academic quality and learner safeguarding.

Excellent analytical, report-writing and stakeholder engagement skills.

Proficiency in Excel, data analysis and management reporting tools.

A postgraduate qualification or professional certification in quality assurance, auditing,

educational management or monitoring and evaluation will be an added advantage.

Experience in a multi-campus educational institution is desirable.

Personal Attributes

Integrity, professional independence, discretion, attention to detail, sound judgement and the

confidence to challenge constructively and follow matters through to completion.

How to Apply

Send your application letter and CV by 30 th October 2026 indicating

“Quality Assurance Officer” in the email subject line.

We are committed to safeguarding children. The successful candidate will

undergo reference and background checks.