Receptionist
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New
Job summary
The Receptionist is responsible for creating a welcoming and professional first impression for guests, clients, and visitors at Astorian Gardens. The role involves handling front office operations, managing guest inquiries, coordinating reservations and bookings, handling calls and correspondence, and supporting smooth day-to-day administrative and
Min Qualification:
Diploma
Experience Level:
Entry level
Experience Length:
1 year
Language Requirement:
English
Working Hours:
Full Time - Rotating Schedule
Applicant Location:
Eldoret, Kenya
Job descriptions & requirements
Key Duties & Responsibilities
- Welcome and assist guests, clients, and visitors professionally and courteously.
- Handle incoming calls, emails, and inquiries promptly.
- Manage reservations, bookings, and guest check-ins/check-outs where applicable.
- Provide accurate information regarding hotel services, events, accommodation, and facilities.
- Maintain the reception area in a clean, organized, and presentable manner.
- Receive and direct visitors to the appropriate departments or personnel.
- Handle customer complaints or concerns professionally and escalate when necessary.
- Process payments, issue receipts, and maintain proper records where required.
- Support administrative tasks such as filing, data entry, printing, and document management.
- Coordinate communication between departments to ensure smooth guest experience and operations.
- Maintain confidentiality of guest and company information.
- Assist in event coordination and guest support during functions and conferences.
Important safety tips
- Do not make any payment without confirming with the BrighterMonday Customer Support Team.
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