Relationship Manager, Money Transfer Services

National Bank
A subsidiary of Access Bank Plc
Position Title: Relationship Manager, Money Transfer Services
Available Positions: 1
Division: Retail Banking
Department: Channels & Partnerships
Location: Head Office
Job Reference No: NBK/RET/05/2026
Position Scope: This position is responsible for driving profitable revenue and volume growth for Money transfer services with a focus on new acquisition, deepening of existing relationship and cross sell thereby improving market and customer share of wallet with the bank.
Key Responsibilities:

• 
  
• • Co-create acquisition campaigns (diaspora communities, embassies, student bodies, worker programs) with Marketing department and partners
  • Develop in-country payout network synergies (agents/branches/ATMs/wallets) to enhance last-mile delivery and convenience.
  • Lead the growth and operational excellence of the bank’s inbound and outbound remittance business, focusing on priority corridors and strategic partners
  • Manage and grow money transfer partnerships (local & international)
  • Drive transaction volumes, revenues and market share remittances services
  • Develop and manage relationships with remittance partners, agents and correspondents
  • Promote cross-selling of bank products through remittance channels
  • Ensure compliance with AML/CFT, KYC and regulatory requirements.
  • Monitor fraud risks and suspicious transactions trends
  • Track performance KPIs and prepare management reports
  

Education / Professional Qualifications, Skills & Experience:

• 
  
• Bachelor’s degree in a Business-related field from a recognized University.
  
• Master’s degree in a Business-related field from a recognized University is an added advantage.
  
• AML/CFT certification is an added advantage
  
• Five (5) years banking experience of which 2 years must have been in relationship management or business development role of a commercial bank at a managerial level.
  
• Strong relationship management and negotiation skills
  
• Business development and sales acumen
  
• Comprehension of the Money transfer service regulations from a local and international standpoint.
  
• Knowledge of remittance ecosystems
  
• Strong understanding of AML/CFT and compliance frameworks
  
• Analytical and reporting skills
  
• Excellent communication and stakeholder skills
  
• Customer-centric mindset
  
• Result oriented and commercially driven.
  
• Good understanding of Banking laws and regulations
  

How to Apply:
Send your CV and application letter showing how you meet the role requirement stated above to: recruitment@nationalbank.co.ke by Tuesday, 10th February 2026
Indicate Name of Job on email subject.
Please note that applications received after the deadline will not be considered.
Only shortlisted candidates will be contacted for the next stage/s of the process.