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Reservations Manager and Personal Assistant - Nakuru based

Empathy Solutions

Admin & Office

Hospitality & Hotel KES Confidential
2 months ago

Job Summary

The ideal candidate will have extensive experience in large hotel reception processes , hotel management, and a proven track record of successfully managing bookings on a large scale, including company bookings.

  • Minimum Qualification: Bachelors
  • Experience Level: Mid level
  • Experience Length: 4 years

Job Description/Requirements

Company Overview

True Blue Solutions is a company with offices in Nakuru that specialise in customised Business Process Outsourcing (BPO) services based on the exclusive requirements of our international clients. Our current client is a leading accommodation company in Australia who are committed to providing exceptional service to corporate clients.


We are seeking a highly experienced and motivated individual to join the team as a Virtual Hotel Booking Manager and Personal Assistant to the Office Manager. This position is based in our office in Nakuru and requires work hours from rostered hours between 2 am - 11 am Nakuru time Monday to Friday to align with the Australian time zone.


Position Overview

As a Virtual Hotel Booking Manager and Personal assistant, you will be responsible for overseeing and optimising the hotel booking process, ensuring efficiency, accuracy, and exceptional customer satisfaction.


Responsibilities:

Booking Management:

● Input large corporate reservations into the booking system of an 800 room hotel with accuracy and attention to detail.

● Assist hotel office manager with daily tasks as assigned


Customer Satisfaction:

● Reply to Customer emails to ensure customer satisfaction


Technology Utilisation:

● Leverage advanced booking platforms and technologies to enhance efficiency.

● Stay updated on industry advancements and implement relevant tools to improve processes.


Reporting and Analysis:

● Generate and analyse reports on booking performance and key metrics.

● Provide insights and recommendations for continuous improvement.

● Generate reports to assist invoicing of clients


Qualifications and Personal Strengths:

● Minimum of 4 years of experience in large hotel reservations management or related administration fields is preferred.

● A degree is a must 

● Certificate in Hotel Management or other business or hotel related field

● Exceptional accuracy and attention to detail

● Deep knowledge of hotel booking systems and industry best practices.

● Excellent Excel and other office suite knowledge.

● Excellent communication and interpersonal skills.

● Strong analytical and problem-solving abilities.

● Able to multitask between different tasks at any one time

● Exceptional time management skills

● Excellent written English skills


How to Apply:

Please send your resume and a cover letter addressing the needed qualifications and personal strengths On or before the 20th of April 2024.

Please include -

University Degree Transcripts and Certificates

Minimum of two referees

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