Reservations Manager and Personal Assistant - Nakuru based
Empathy Solutions
Admin & Office
Job Summary
The ideal candidate will have extensive experience in large hotel reception processes , hotel management, and a proven track record of successfully managing bookings on a large scale, including company bookings.
- Minimum Qualification: Bachelors
- Experience Level: Mid level
- Experience Length: 4 years
Job Description/Requirements
Company Overview
True Blue Solutions is a company with offices in Nakuru that specialise in customised Business Process Outsourcing (BPO) services based on the exclusive requirements of our international clients. Our current client is a leading accommodation company in Australia who are committed to providing exceptional service to corporate clients.
We are seeking a highly experienced and motivated individual to join the team as a Virtual Hotel Booking Manager and Personal Assistant to the Office Manager. This position is based in our office in Nakuru and requires work hours from rostered hours between 2 am - 11 am Nakuru time Monday to Friday to align with the Australian time zone.
Position Overview
As a Virtual Hotel Booking Manager and Personal assistant, you will be responsible for overseeing and optimising the hotel booking process, ensuring efficiency, accuracy, and exceptional customer satisfaction.
Responsibilities:
Booking Management:
● Input large corporate reservations into the booking system of an 800 room hotel with accuracy and attention to detail.
● Assist hotel office manager with daily tasks as assigned
Customer Satisfaction:
● Reply to Customer emails to ensure customer satisfaction
Technology Utilisation:
● Leverage advanced booking platforms and technologies to enhance efficiency.
● Stay updated on industry advancements and implement relevant tools to improve processes.
Reporting and Analysis:
● Generate and analyse reports on booking performance and key metrics.
● Provide insights and recommendations for continuous improvement.
● Generate reports to assist invoicing of clients
Qualifications and Personal Strengths:
● Minimum of 4 years of experience in large hotel reservations management or related administration fields is preferred.
● A degree is a must
● Certificate in Hotel Management or other business or hotel related field
● Exceptional accuracy and attention to detail
● Deep knowledge of hotel booking systems and industry best practices.
● Excellent Excel and other office suite knowledge.
● Excellent communication and interpersonal skills.
● Strong analytical and problem-solving abilities.
● Able to multitask between different tasks at any one time
● Exceptional time management skills
● Excellent written English skills
How to Apply:
Please send your resume and a cover letter addressing the needed qualifications and personal strengths On or before the 20th of April 2024.
Please include -
University Degree Transcripts and Certificates
Minimum of two referees
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