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Retail Operations Manager
United HR Solutions Pvt. Ltd.
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Job descriptions & requirements
Position : Retail Operations Manager
Job Location : Nairobi (Kenya)
Job Responsibilities
- Oversee end-to-end operations of 50 retail stores in Kenya and 3 stores in Uganda
- Ensure achievement of sales, revenue, and profitability targets across all stores
- Drive consistent implementation of company policies, SOPs, and retail standards
- Lead, mentor, and monitor Store Managers and regional teams
- Ensure high levels of customer service and brand experience
- Monitor inventory, stock movement, and loss prevention controls
- Coordinate with supply chain, finance, HR, and merchandising teams
- Analyze store performance, KPIs, and prepare operational reports
- Implement process improvements to enhance efficiency and reduce costs
- Support new store openings, expansion, and operational rollouts
Reporting To : Directors
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