Sales & Marketing Officer

JOB TITLE:          SALES AND MARKETING OFFICER

REPORTS TO:     HR

PURPOSE OF THE JOB:

The Sales & Marketing Officer will be responsible for driving awareness, generating leads, converting referrals and enquiries into clients, and supporting the growth and sustainability of Ubuntu Life Foundation's programmes and services.

The role will work closely with department heads and  the Community Development Team, to identify opportunities, strengthen referral networks, follow up on leads, and convert community engagement into measurable business results. 

KEY TASKS AND RESPONSIBILITIES

1. 
   
2. Develop and implement sales and marketing strategies for Ubuntu's programmes, products, and services.
   
3. Work closely with the CDT to identify potential clients, referral opportunities, and target communities.
   
4. Follow up on referrals, enquiries, leads, and potential clients to support conversion.
   
5. Track the journey from awareness → enquiry → referral → conversion → retention.
   
6. Build and maintain relationships with referral partners, institutions, community groups, businesses, and other potential partners.
   
7. Identify new markets and opportunities for Ubuntu's services and sustainability initiatives.
   
8. Support departmental teams in developing practical strategies to increase client numbers and revenue.
   
9. Promote Ubuntu's products and services through appropriate marketing channels, including community outreach, social media, partnerships, and direct engagement.
   
10. Monitor marketing activities and assess their effectiveness in generating enquiries and conversions.
    
11. Maintain an up-to-date database of leads, referrals, prospects, clients, and partners.
    
12. Conduct regular follow-ups with potential and existing clients to improve conversion and retention.
    
13. Work with department heads to understand service gaps, client needs, pricing, and opportunities for growth.
    
14. Support campaigns, events, mobilization activities, exhibitions, and other initiatives aimed at increasing awareness and revenue.
    
15. Provide regular reports on leads generated, referrals received, conversions, revenue generated, partnerships, challenges, and next steps.
    
16. Monitor competitors, market trends, and customer needs and make recommendations to management.
    
17. Contribute ideas and initiatives that strengthen Ubuntu's visibility, customer engagement, and financial sustainability.
    
18. Perform any other duties reasonably assigned.
    

QUALIFICATIONS AND EXPERIENCE

• 
  
• Diploma or degree in Sales, Marketing, Business Administration, Communications, or a related field.
  
• At least 1 year experience in sales, marketing, business development, customer acquisition, or a related role.
  
• Strong communication, networking, negotiation, and relationship-building skills.
  
• Ability to identify opportunities and convert them into measurable results.
  
• Strong follow-up, organization, and reporting skills.
  
• Ability to work independently while collaborating effectively with different departments.
  
• Experience working within a service-oriented, healthcare, education, nonprofit, or community-based environment will be an advantage.
  

If you are qualified and interested, please submit your CV and cover letter to the email address provided, indicating the position applied for as the subject;  hr_foundation@ubuntu.life