Sales and Marketing Executive
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New
Job summary
Solicit orders from new and prospective customers
Language Requirement:
English
Working Hours:
Full Time - 9 to 5
Applicant Location:
Kenya
Job descriptions & requirements
Job Description: Sales and Marketing Executive
Location: Nairobi
Industry: Home Furnishings & Interior Décor
Salary: Ksh 30K
Key Responsibilities: Sales & Marketing Executive
Drives sales
- Solicit orders from new and prospective customers
- Provide samples, catalogs, and illustrations of the company's product line
- Handle product inquiries of clients
- Listen to customer concerns
- Address product-related issues
- Nurture partnerships and key accounts from valued clients
- Enlarge client base by developing excellent customer relations
- Survey, analyze and prepare proposals for new prospects and old clients
- Creating marketing campaigns on social media platforms.
- Writing weekly/monthly reports on the sales performance
- Prepare operational newsletters and persuasive marketing strategies
Social Media
- Active involvement in Search Engine Optimization (SEO) efforts.
- Provide inventive designs for content marketing.
- Stay updated with digital marketing trends and attend networking events.
- Research on current standard trends and audience liking
- Create, direct, circulate and share attractive content on a day to day basis.
- Implement social media campaigns on Facebook, Twitter, Instagram, LinkedIn, YouTube, Pinterest and TikTok.
- Communicate with the followers on social networks, and respond to their queries on a timely basis.
Showroom Responsibilities
- Arranging merchandise in a manner that is both visually appealing and allows ease of movement
- Ensure all the articles bear the right prices
- Advising director/purchaser on items that ought to be restocked or removed from the catalog
- Keep all the price lists updated all the time.
- Ensure the maintain of faulty lights, electrical points and other appliances are kept in good condition
- Maintain the cleanliness and tidiness of the showroom throughout the day.
Customer care tasks, duties & responsibilities
- Keeping detailed and adequate records of customer interactions, transactions, comments, and complaints
- Handling customer complaints by providing appropriate solutions and alternatives, and then following up to ensure resolution
- Assistance with the placement of orders, refunds, or exchanges
- Cooperation with the customer care manager to ascertain proper customer service is being delivered
- Answering incoming calls regarding service questions, product problems, billing of invoices and general client concerns
- Regular update and maintenance of customer’s account using computer software programs
- Attending to customer’s concerns, claims and disputes as a matter of priority.
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- Do not make any payment without confirming with the BrighterMonday Customer Support Team.
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