Sales Executive

Key Responsibilities

• Conduct outbound calls to prospective and existing customers to promote products and services.

• Handle inbound inquiries, providing accurate information and converting leads into sales.

• Meet and exceed daily, weekly, and monthly sales targets.

• Maintain a thorough understanding of company products, services, and promotions.

• Build and maintain strong customer relationships to encourage repeat business.

• Accurately record customer interactions, transactions, and feedback in the CRM system.

• Follow up on leads and previous interactions to close sales opportunities.

• Address customer concerns professionally and escalate issues when necessary.

• Collaborate with team members and supervisors to improve sales strategies and performance.

• Adhere to company policies, procedures, and compliance standards.

Mandatory Requirements

• Diploma or Degree in Sales and Marketing or a related field (e.g., Business Administration, Marketing, Communications).

• Minimum of 2 years’ experience working in a call centre environment, preferably in a telesales.

Qualifications

• Proven track record of achieving or exceeding sales targets.

• Experience using CRM systems and call centre software.

• Strong understanding of sales principles and customer engagement techniques.

• Ability to work in a fast-paced, target-driven environment.

• Basic computer literacy (MS Office, data entry, email communication).

Key Skills

• Excellent verbal communication and persuasive selling skills.

• Strong negotiation and closing abilities.

• Active listening and problem-solving skills.

• Resilience and ability to handle rejection positively.

• Time management and organizational skills.

• Customer-centric mindset with a professional attitude.

• Team player with the ability to work independently.