Sales Executive
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Job summary
We are looking for a warm, confident, and organized Sales Executive to drive revenue and represent the brand with professionalism
Language Requirement:
English
Working Hours:
Full Time - 8 to 5
Applicant Location:
Kenya
Job descriptions & requirements
First-Rate Integrated HR Services is hiring on behalf of our client
At First-Rate Integrated HR Services, we believe great teams don’t happen by accident. We partner with Kenyan founders to build the people structures that let their businesses grow — by investing in the right people. We’re currently recruiting on behalf of our client in the fashion industry. We’re looking for someone who shows up with warmth, sells with confidence, and takes pride in every interaction. If you’re organized, professional, and genuinely people-centered — this one’s for you.
Sales Executive
Location: Nairobi, Kenya
Industry: Fashion / Retail
Reports To: Founder / CEO
About Our Client
We a purpose-driven team transforming creativity into sustainable impact through craftsmanship, innovation, and conscious design. Our collections reflect values of creativity, ownership, and continuous learning while shaping the future of sustainable fashion.
The Role
We are looking for a warm, confident, and organized Sales Executive to drive revenue and represent the brand with professionalism. In addition to selling, you will handle basic social media engagement — primarily responding to DMs and customer enquiries on Instagram and WhatsApp — ensuring every potential customer feels seen and valued.
Key Responsibilities
Sales
• Actively engage walk-in, online, and referred customers to drive sales
• Follow up on enquiries and leads in a timely and professional manner
• Maintain a thorough knowledge of all products, pricing, and promotions
• Meet and exceed monthly sales targets
Social Media Engagement
• Respond promptly and professionally to customer DMs and comments on Instagram and WhatsApp
• Escalate complex queries or complaints to the appropriate team member
• Maintain the brand’s warm, professional tone in all digital interactions
Customer Experience
• Deliver an exceptional, personalized experience to every customer
• Handle returns, exchanges, and after-sales queries with care and professionalism
• Gather and relay customer feedback to the team
Key Performance Indicators
Sales Conversion
- Leads converted to confirmed purchases
Customer Satisfaction
- Positive customer interactions and repeat engagement
Social Media Responsiveness
- DMs and enquiries responded to within agreed timelines
Professionalism & Presentation
- Consistent brand representation in all interactions
Who You Are
• Warm, personable, and genuinely enjoys working with people
• Organized and detail-oriented — you don’t let things slip through the cracks
• Professional in appearance and communication at all times
• Comfortable using Instagram and WhatsApp for business engagement
• Self-motivated and target-driven — you take ownership of your results
• A genuine interest in fashion is a strong advantage
Why Join Our Client
- Real impact from day one. Your work directly shapes how the brand sells and is experienced by customers
- Sustainable fashion forward environment. Work in a creative, founder-led Kenyan fashion brand promoting sustainable fashion.
- Grow your digital skills. Gain hands-on social media and e-commerce exposure
- Collaborative team culture. A small, close-knit team where initiative is welcomed and recognized
- Room to grow. As the brand scales, so does your role
Important safety tips
- Do not make any payment without confirming with the BrighterMonday Customer Support Team.
- If you think this advert is not genuine, please report it via the Report Job link below.
