Sales Team Manager

Company: Crystal Africa Cleaning Services Limited

Department: Sales & Commercial Reports To: Chief Executive Officer (CEO)

Location: Nairobi, Kenya Job Type: Full-Time

Position Summary

Crystal Africa Cleaning Services Limited is seeking an energetic, results-driven Sales Team Manager to report directly to the CEO and lead our field sales team of 5 representatives. You will take full ownership of driving corporate B2B contracts and facility management cleaning packages, optimizing rep pitch performance, enforcing pipeline management via HubSpot, and delivering reliable revenue forecasts. This role requires daily local driving to accompany reps on site surveys, pitch presentations, and key client audits.

Key Responsibilities

● CEO Reporting & Strategic Alignment:

○ Work directly with the CEO to align team quotas, sales strategy, and aggressive revenue targets with company growth goals.

○ Present weekly revenue forecasts, pipeline health reports, and rep performance metrics directly to executive leadership.

● Field Leadership & Coaching (5 Sales Reps):

○ Lead, mentor, and manage a high-performing 5-rep sales team covering commercial, industrial, hygiene, and specialized cleaning services.

○ Conduct compulsory field joint-visits (ride-alongs) to evaluate rep pitching, perform initial site walk-throughs/surveys, and help close high-value corporate accounts.

○ Run weekly 1-on-1 pipeline reviews, offering active objection-handling coaching and tactical closing support.

● HubSpot CRM & Revenue Forecasting:

○ Build, maintain, and own monthly and quarterly sales forecasts directly inside HubSpot.

○ Enforce strict HubSpot hygiene across all 5 reps (daily activity logging, deal stage movements, site assessment notes, and contract values).

○ Track pipeline metrics (deal velocity, average contract value, proposal-to-close ratios) to eliminate sales bottlenecks.

● Territory & Account Management:

○ Assign and manage sales territories across Nairobi and surrounding commercial hubs to maximize coverage and optimize driving routes.

○ Oversee corporate RFPs, client site quotes, and high-value contract renewals.

● Cross-Functional Handover:

○ Coordinate closely with Operations and Quality Control teams to ensure smooth site handovers and SLA compliance once a contract is signed.

Qualifications & Requirements

● Experience: 3–5+ years in B2B sales (experience in facility management, commercial cleaning, or field services is a plus), with 2+ years leading a sales team.

● HubSpot Expertise: Hands-on proficiency using HubSpot CRM for deal tracking, pipeline management, and executive reporting.

● Mobility & Licensing (Mandatory):

○ A valid Driver’s License and clean driving record are mandatory.

○ Must be prepared to drive daily for client meetings, rep field audits, and site surveys.

● Executive Presence: Strong ability to communicate directly with C-suite leadership, calculate margin expectations, and present clear forecasting data.