SENIOR RESORT SUPERVISOR

JOB TITLE SENIOR RESORT SUPERVISOR

NATURE OF JOB FULL TIME

INDUSTRY HOSPITALITY

SALARY KSHS.35,000-40,000

JOB LOCATION MURANG'A

DUTIES AND RESPONSIBILITIES

Resort Operations

·       Supervise and coordinate the daily operations of all resort departments to ensure smooth service delivery.

·       Ensure compliance with operational policies, health and safety regulations, and quality standards.

·       Monitor cleanliness, maintenance, and overall presentation of the resort.

·       Address operational challenges promptly and implement corrective measures.

Guest Relations

·       Deliver exceptional customer service and ensure high levels of guest satisfaction.

·       Handle guest inquiries, complaints, and feedback professionally and efficiently.

·       Monitor service standards and continuously improve the guest experience.

·       Build lasting relationships with repeat and corporate clients.

Event Planning and Coordination

·       Oversee the planning, coordination, and successful execution of conferences, weddings, corporate functions, and other events.

·       Liaise with clients to understand event requirements and ensure expectations are met.

·       Coordinate with relevant departments to ensure seamless event execution.

Team Leadership

·       Supervise, mentor, and motivate departmental staff to achieve operational excellence.

·       Prepare staff schedules and ensure adequate staffing levels.

·       Conduct performance monitoring, coaching, and training to improve productivity and service delivery.

·       Foster teamwork, professionalism, and accountability among employees.

Business Development

·       Support initiatives aimed at increasing occupancy, event bookings, and overall revenue.

·       Develop and maintain strong partnerships with travel agents, corporate clients, suppliers, and other stakeholders.

·       Identify opportunities to promote resort services and enhance customer loyalty.

Inventory & Resource Management

·       Monitor inventory levels for food, beverages, housekeeping supplies, and operational equipment.

·       Ensure efficient utilization of resources and minimize wastage.

·       Coordinate procurement requests and maintain accurate inventory records.

·       Conduct regular stock checks and prepare inventory reports.

Reporting & Administration

·       Prepare daily, weekly, and monthly operational reports.

·       Monitor departmental performance against set targets.

·       Ensure proper documentation of operational activities and guest records.

·       Assist management in implementing operational improvements and strategic initiatives.

KEY REQUIREMENT SKILLS AND QUALIFICATION

·       Diploma or Bachelor's Degree in Hospitality Management, Hotel Management, Tourism Management, or a related field.

·       Minimum of 3 years' experience in a similar supervisory role within a resort, hotel, or hospitality establishment.

·       Experience in event coordination and hospitality operations is highly desirable.

·       Strong leadership and people management skills.

·       Excellent customer service and guest relationship management.

·       Event planning and coordination skills.

·       Business development and partnership management capabilities.

·       Inventory and resource management skills.

·       Strong communication and interpersonal skills.

HOW TO APPLY

·       If you meet the above qualifications, skills and experience share CV on recruitment@britesmanagement.com

·       Interviews will be carried out on a rolling basis until the position is filled.

·       Only the shortlisted candidates will be contacted.