SENIOR RESORT SUPERVISOR
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Job summary
Oversee and coordinate daily operations across all departments to ensure seamless service delivery
Min Qualification:
Diploma
Experience Level:
Mid level
Experience Length:
3 years
Language Requirement:
English
Working Hours:
Full Time - 9 to 5
Applicant Location:
Kenya
Job descriptions & requirements
JOB TITLE: SENIOR RESORT SUPERVISOR
NATURE OF JOB: FULL TIME
INDUSTRY: HOSPITALITY / TOURISM
SALARY: KSHS. 35,000-40,000
JOB LOCATION: MURANG’A
DUTIES AND RESPONSIBILITIES
Operations & Service Excellence
- Oversee and coordinate daily operations across all departments to ensure seamless service delivery
- Maintain high-quality guest experiences by monitoring touchpoints, occupancy, and reservations
- Conduct inspections and handle guest inquiries, complaints, and escalations promptly
Staff Leadership & Workforce Planning
- Develop and manage staff schedules, shift rotations, and workforce planning
- Supervise, coach, and support team members to drive performance and service standards
- Lead staff briefings and support recruitment, onboarding, and training
Camping & Outdoor Experience Management
- Oversee setup, scheduling, and readiness of camping facilities and outdoor amenities
- Ensure safety, cleanliness, and proper maintenance of camping areas and equipment
- Coordinate logistics for group bookings, events, and outdoor activities
Systems, Reporting & Administration
- Manage the Property Management System (PMS) for reservations, billing, and reporting
- Track operational metrics including occupancy, guest feedback, and performance
- Prepare reports and maintain accurate records of inventory and operations
Health, Safety & Compliance
- Ensure compliance with health, safety, hygiene, and hospitality regulations
- Conduct regular safety inspections and maintain emergency preparedness
- Train staff on safety procedures and enforce internal policies
Inventory & Cost Control
- Monitor stock levels and ensure timely replenishment of supplies
- Control costs and minimize wastage while maintaining service quality
- Coordinate with procurement to ensure efficient and cost-effective purchasing
KEY REQUIREMENT SKILLS AND QUALIFICATION
- Diploma or Bachelor’s degree in Hospitality Management, Tourism, or a related field
- Minimum 3–5 years of experience in hospitality, with at least 1–2 years in a supervisory role
- Proven experience in resort or lodge operations; experience with camping or outdoor facilities is highly desirable
- Strong working knowledge of Property Management Systems (PMS)
- Solid understanding of hospitality service standards, safety regulations, and operational procedures
- Strong leadership and team management capability
- Excellent organizational and multitasking skills in a fast-paced environment
HOW TO APPLY
- If you meet the above qualifications, skills and experience share CV on recruitment@britesmanagement.com
- Interviews will be carried out on a rolling basis until the position is filled.
- Only the shortlisted candidates will be contacted.
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