SENIOR TRAVEL CONSULTANT

JOB PURPOSE
To deliver high-quality travel planning and customer service by handling complex client inquiries,
coordinating bookings, developing customized travel packages, and supporting the growth and
operational excellence of the travel department. The Senior Travel Consultant serves as a key liaison
between clients, suppliers, and internal teams, while mentoring junior staff and contributing to business
development.
MAJOR RESPONSIBILITIES
1. Client Consultation & Relationship Management
 Consult with clients to understand their travel needs, preferences, and expectations.
 Recommend suitable destinations, accommodations, and experiences tailored to client profiles,
budgets, and travel styles.
 Build and maintain lasting client relationships through proactive communication, follow-up,
and high-quality service.
 Act as the primary point of contact for both new and repeat clients, offering dedicated support
and concierge-level services.
 Be in communication with Airlines when it comes to group bookings and negotiate on behalf
of the company
2. Travel Planning & Booking
 Design complete travel itineraries including international and domestic flights,
accommodations, tours, transfers, travel insurance, and add-ons.
 Source and compare travel options through relevant systems such as Amadeus, Sabre, or
Galileo.
 Secure bookings with accuracy, ensuring alignment with visa, health, and travel regulations.
 Prepare detailed travel documentation including itineraries, confirmations, visas, and travel
advisories.
3. Problem-Solving & Issue Resolution
 Proactively handle travel disruptions, delays, or emergencies with professionalism, offering
swift alternative solutions.
 Manage booking changes, cancellations, and refunds in accordance with company policies and
supplier terms.
 Maintain clear communication with clients and suppliers during unforeseen events (e.g.,
weather, strikes, pandemics).
4. Sales & Performance
 Consistently meet or exceed monthly sales targets and service KPIs.
 Upsell additional services such as travel insurance, upgrades, excursions, and airport transfers
to enhance the overall experience.
 Identify and pursue new business opportunities and client leads through referrals, networking,
and partnerships.
5. Team Collaboration & Mentorship
 Support and mentor junior travel consultants, sharing destination knowledge, systems training,
and best practices.
 Provide input into improving internal processes, client communication standards, and
customer service protocols.
 Collaborate closely with operations, finance, and marketing teams to ensure a cohesive client
experience.
6. Industry Knowledge & Professional Development
 Stay updated on global travel trends, safety protocols, airline regulations, visa policies, and
destination highlights.
 Attend trade shows, supplier webinars, FAM trips, and in-house training sessions to maintain
expert-level knowledge.
 Maintain certifications and participate in ongoing industry education to remain competitive
and informed.
EDUCATION AND KNOWLEDGE SKILLS
 Degree or diploma in Travel, Tourism, or Hospitality Management.
 Experience handling both leisure and corporate travel is a strong advantage.
 Familiarity with CRM systems, B2B travel tools, or booking engines.
 Superior knowledge of travel-industry trends
 Strong customer service and communication skills.
 Attention to detail and accuracy in handling travel documentation.
 Passion for tours and enthusiasm for sharing travel experiences.
 Problem-solving skills and the ability to work under pressure.
 Flexibility to accommodate client needs, including after-hours support.
 Proficiency in multiple languages is a plus.