SUPERVISOR

JOB TITLE: SUPERVISOR

NATURE OF JOB: FULL TIME

INDUSTRY: HOSPITALITY

SALARY: KSHS.40,000

JOB LOCATION: NAIROBI

DUTIES AND RESPONSIBILITIES

Operational Supervision

• Oversee day-to-day hospitality operations to ensure smooth workflow and service efficiency
• Ensure all service areas are fully prepared before opening and properly closed at the end of shifts
• Monitor service delivery to maintain quality, consistency, and customer satisfaction

Team Leadership & Staff Management

• Lead, supervise, and motivate staff to meet performance and service standards
• Allocate duties, manage shift schedules, and ensure adequate staffing at all times
• Conduct staff briefings before shifts and debriefs after service when necessary
• Identify training needs and support continuous staff development
• Enforce discipline, company policies, and workplace standards fairly and consistently

Customer Service & Guest Relations

• Act as the first point of escalation for customer complaints and service issues
• Ensure prompt, professional, and courteous handling of guest feedback
• Build positive relationships with customers to encourage repeat business
• Maintain a visible presence on the floor to support staff and guests

POS & Cash Handling

• Supervise accurate use of POS systems for orders, billing, and reporting
• Ensure correct pricing, discounts, and promotions are applied
• Monitor cash handling procedures, reconcile sales, and minimize discrepancies
• Generate daily sales reports and submit them to management

Inventory & Stock Control

• Monitor stock levels and assist with ordering to prevent shortages or wastage
• Conduct regular stock counts and report variances
• Ensure proper storage, handling, and rotation of stock

Compliance, Health & Safety

• Ensure adherence to health, safety, and hygiene regulations at all times
• Enforce cleanliness standards across service and back-of-house areas
• Report hazards, incidents, or equipment issues promptly

Performance & Reporting

• Track team performance against set targets and KPIs
• Prepare operational reports, attendance records, and incident reports
• Support management in implementing operational improvements and cost controls

Management Support

• Act as the link between management and frontline staff
• Implement management directives and operational strategies
• Step in for management when required to ensure continuity of operations

KEY REQUIREMENT SKILLS AND QUALIFICATION

• Diploma or Degree in Hospitality Management, Business Management, or a related field
• Minimum of 4 years’ experience in a supervisory or leadership role within the hospitality industry
• Strong leadership and people management skills
• Proven experience working with POS systems
• Excellent communication and interpersonal skills
• Strong problem-solving and decision-making abilities
• Ability to work under pressure and manage multiple tasks
• High level of integrity, professionalism, and customer-focused mindset

HOW TO APPLY

• If you meet the above qualifications, skills and experience share CV on jobs@britesmanagement.com
• Interviews will be carried out on a rolling basis until the position is filled.
• Only thee shortlisted candidates will be contacted.