System Administrator

Roles and Responsibilities

• Install, configure, and maintain hardware and software systems, including servers, network devices, and workstations.
• Install, configure, and maintain cloud infrastructure, including but not limited to Docker, Kubernetes, and Rancher.
• Monitor system performance and troubleshoot issues to ensure optimal uptime and performance.
• Implement and maintain security measures to protect the organization's data and systems from cybersecurity threats.
• Manage user accounts and permissions, ensuring appropriate access levels are maintained.
• Document and perform regular backups and disaster recovery procedures to safeguard critical data.
• Assist with the procurement of IT equipment and software, including researching and recommending new technologies.
• Provide round the clock technical support to users as per SLA, including troubleshooting hardware and software issues.
• Document system configurations, procedures, troubleshooting steps, and Root Cause Analyses for reference and training purposes.
• Analyze and document all incidents and problems.
• Conduct regular customer training to maintain familiarity with the systems and to maintain customer relationships.
• Lead software installations and upgrades, including conducting UATs and system tests to ensure customer requirements and specifications are met.
• Actively seek customer feedback and suggestions to enhance our services and solutions to promote customer satisfaction and retention.
• Regularly visit customer sites to ensure they are familiar with our systems and promptly address any repairs or support requests.
• Stay current with industry trends and advancements in technology to ensure our systems are up to date and secure.
• Collaborate with other IT staff and departments to implement IT projects and initiatives.
• Conduct training and mentorship for any new team members and guide them in accordance with the company installation standards.
• Provide reports on projects on a regular basis clearly outlining milestones and progress.
• Any other duties assigned to you by your supervisor from time to time.

Qualifications and Requirements

• Bachelor's degree in computer science, Information Technology, BBIT or a related field.
• Minimum of 1-year working experience preferably in system and database administration.
• Proficiency in administering Windows and/or Linux server environments.
• Understanding of networking protocols, services, and security.
• Experience with virtualization technologies (e.g., VMware, Hyper-V).
• Familiarity with cloud computing platforms (e.g., AWS, Azure, Google Cloud).
• Ability to script and automate routine tasks (e.g., PowerShell, Bash).
• Excellent problem-solving and troubleshooting skills.
• Excellent interpersonal skills
• Strong communication skills and ability to work effectively with clients and team members.
• Proactive attitude towards learning and staying updated on industry trends