Telesales Agent (Admission Counselor)

IMPORTANT NOTE: YOU MUST HAVE A PERSONAL LAPTOP AND HOME OFFICE IN ORDER TO BE CONSIDERED FOR THIS ROLE

You will be the first point of contact for prospective students and the key driver of enrollment revenue. Success in this role requires excellent communication skills, confidence on the phone, persistence, and a proven ability to close. If you come from telesales, call centers, or high-volume customer acquisition environments and you know how to move people from interest to action, this role is for you.

Key Responsibilities

Lead Engagement and Sales Outreach

-Proactively contact prospective students daily via phone, WhatsApp, and email

-Present academic programs clearly, confidently, and persuasively -Identify applicant needs, handle objections, and guide prospects toward application and enrollment

-Maintain a high level of responsiveness and follow-up discipline

Admissions Guidance and Application Support

-Walk applicants step-by-step through the admissions process

-Ensure applications are completed accurately and on time

-Review submissions and follow up on missing documents or information

-Communicate eligibility outcomes and next steps clearly

Enrollment Fee and Deposit Conversion

-Confidently explain enrollment fees and payment requirements

-Actively follow up to secure timely payments

-Coordinate with Finance to confirm payments and flag issues immediately

Relationship Management and Follow-Up

-Build trust and rapport through consistent, professional communication

-Use structured follow-ups to move leads through the pipeline

-Maintain momentum from first contact through enrollment

CRM and Reporting

-Log all interactions, application updates, and payment status accurately in the CRM

-Track lead progress and conversion outcomes

-Provide regular performance and pipeline updates to the Admissions Team Lead

Required Experience and Skills

1. Sales and Communication

-Minimum 2 years of proven experience in telesales, call centers, or high-volume customer sales

-Strong persuasive communication skills and confidence speaking with prospective clients

-Ability to handle objections, follow up persistently, and close

-Results-oriented mindset with a strong sense of ownership

2. Technical and Organizational Skills

-Comfortable using CRM systems (Zoho, Salesforce, or similar)

-Experience using WhatsApp, messaging tools, and email for sales communication

-Highly organized and able to manage multiple leads simultaneously

3. Work Style and Professionalism

-Comfortable working remotely in a fast-paced, performance-driven environment

-Able to work flexible hours to support students across different time zones

-Strong ethical standards and respect for data privacy

Mandatory Application Requirement (Read Carefully)

-All applicants must submit a short introductory video (30 seconds to 1 minute).

In your video, please briefly introduce yourself and explain: Your sales or admissions experience Why you believe you would excel in a high-performance admissions role Applications submitted without a video will not be considered.

This role requires exceptional communication skills, and the video is part of our screening process.

Why This Role Fully remote position Clear performance expectations Opportunity to work with international universities Direct impact on student enrollments and revenue Performance driven bonuses

If you think you have what it takes please send your CV and Intro Video to ana@astrialearning.com with the subject line "Telesales".