Telesales Agent

Reporting to the Telesales Team Lead, the Telesales Agent will provide expert advice and information to our potential customers regarding a variety of products offered by SunCulture. S/he will play a key role in increasing our profitability and sales revenue through excellence in customer service and an informed, consultative approach to selling and client conversion. S/he will also be troubleshooting and escalating complaints across a number of communication channels. The person should have excellent communication and interpersonal skills. Computer knowledge and usage are also a must-have for this role.

Roles & Responsibilities

• Achieve over 70% target set the month-on-month KPI’s being Lead generation, Lead conversion, Sales targets, and talk-time set by achieving a high conversion rate.
  

• Contact potential or existing customers, businesses, or groups to give them correct information about SunCulture products using the product knowledge.
  

• Explain technical product features and answer customer questions about SunCulture products.
  

• In addition to leads shared by SunCulture, be proactive in generating your own leads and ensure you have a robust pipeline of potential customers at all times.
  

• Ensure at least an 80% conversion rate from leads generated by you.
  

• Be versatile in making extensive outbound calls that meet the organization's KPIs.
  

• Adjust sales scripts to better target the needs and interests of specific individuals.
  

• Respond to correspondence from customers on both mail, direct messages and phone and follow up initial sales contacts.
  

• Have the ability to go above and beyond to cover your talk time daily and hourly targets set by SunCulture.
  

• Conduct client or market surveys to obtain information about potential customers to be able to measure customer experience and ability to afford the product
  

• Create a sense of urgency among potential customers in order for them to see the need to purchase sooner than later.
  

• Ensure all calls are received/made through 3CX for easier tracking of calls and easier management of the quality of calls.
  

• Undertake all training scheduled to better improve the quality of your output and relationship with customers.
  

Reporting to the Telesales Team Lead, the Telesales Agent will provide expert advice and information to our potential customers regarding a variety of products offered by SunCulture. S/he will play a key role in increasing our profitability and sales revenue through excellence in customer service and an informed, consultative approach to selling and client conversion. S/he will also be troubleshooting and escalating complaints across a number of communication channels. The person should have excellent communication and interpersonal skills. Computer knowledge and usage are also a must-have for this role.

Roles & Responsibilities

• Achieve over 70% target set the month-on-month KPI’s being Lead generation, Lead conversion, Sales targets, and talk-time set by achieving a high conversion rate.
  

• Contact potential or existing customers, businesses, or groups to give them correct information about SunCulture products using the product knowledge.
  

• Explain technical product features and answer customer questions about SunCulture products.
  

• In addition to leads shared by SunCulture, be proactive in generating your own leads and ensure you have a robust pipeline of potential customers at all times.
  

• Ensure at least an 80% conversion rate from leads generated by you.
  

• Be versatile in making extensive outbound calls that meet the organization's KPIs.
  

• Adjust sales scripts to better target the needs and interests of specific individuals.
  

• Respond to correspondence from customers on both mail, direct messages and phone and follow up initial sales contacts.
  

• Have the ability to go above and beyond to cover your talk time daily and hourly targets set by SunCulture.
  

• Conduct client or market surveys to obtain information about potential customers to be able to measure customer experience and ability to afford the product
  

• Create a sense of urgency among potential customers in order for them to see the need to purchase sooner than later.
  

• Ensure all calls are received/made through 3CX for easier tracking of calls and easier management of the quality of calls.
  

• Undertake all training scheduled to better improve the quality of your output and relationship with customers.