Telesales Agent

Empower the Engine of Kenya’s Economy: Become a Telesales Agent at 4G Capital

At 4G Capital, we exist to power the informal trade sector that keeps Kenya moving. Every day, millions of micro-retailers—the local dukas, kiosks, and market stalls—struggle to keep their shelves stocked due to tight cash flow. Traditional financial institutions turn them away, but we step in. Through our flagship inventory finance product, KUZA, we provide working capital directly to these entrepreneurs, enabling them to grow their businesses, protect their livelihoods, and uplift their communities.

When you join 4G Capital, you become part of an award-winning financial technology movement driven by purpose, innovation, and direct social impact. We foster a fast-paced, highly collaborative work environment where resilience is celebrated, integrity is paramount, and your performance directly fuels the success of everyday small business owners.

The Opportunity

We are seeking a high-energy, target-driven Telesales Agent to join our team in Nairobi. In this role, you won't just be making phone calls; you will be the direct link between small retailers and the capital they need to thrive. You will own the full sales lifecycle—from pitching and converting leads to completing seamless digital onboarding and supporting early-stage repayments.

What You Will Do

• Drive Sales & Conversions: Master high-impact outbound calls to prospect, convert, and onboard micro-retailers onto the KUZA credit product.
• Manage the Customer Pipeline: Follow up on warm leads, maintain structured pitch strategies, and guide applicants smoothly through credit checks and initial disbursements.
• Maintain Portfolio Health: Conduct proactive early-stage repayment follow-ups to protect portfolio quality and help merchants build strong credit habits.
• Ensure Operational Excellence: Utilize auto-dialers and modern CRM systems to maintain precise records and adhere to strict compliance, KYC/KYB, and data privacy protocols.

Who You Are

We are looking for an ambitious individual who thrives in a fast-paced environment and is passionate about driving financial inclusion.

• Experienced: You hold a Diploma or Bachelor’s degree in a business-related field (or KCSE with relevant experience) and bring 1–2 years of success in a target-driven telesales, outbound call center, or collections role.
• Bilingual Communicator: You are fluent in both English and Kiswahili, with the natural ability to connect authentically with micro-retailers.
• Resilient & Persuasive: You maintain high energy across high call volumes, handle objections constructively, and deliver winning value propositions quickly.
• Disciplined & Tech-Savvy: You possess strong computer skills, are comfortable navigating CRM tools and auto-dialers, and operate with high ethical standards.
• Bonus: Prior experience working with FMCG distribution, mobile money, or credit products is highly desirable.

What We Offer

• Purpose-Driven Work: A direct opportunity to change lives and support micro-entrepreneurs across Kenya.
• Professional Growth: Transparent performance tracking, continuous training, and career progression paths in a growing fintech enterprise.
• A Dynamic Culture: Work alongside a supportive, high-performing team in a culture built on trust, innovation, and meritocracy.

Ready to Make an Impact?

If you are ready to use your sales talents to fuel business growth and transform communities, we want to hear from you.

Apply today and join the movement for financial inclusion at 4G Capital!