TOUR CONSULTANT

JOB PURPOSE
To design, quote, and book tour packages (domestic and/or international) for clients, without handling
flights or ticketing services. The ideal candidate will have a passion for travel, strong destination
knowledge, and excellent customer service and organizational skills
MAJOR RESPONSIBILITIES
 Engage with clients to understand their tour needs and preferences, focusing on tour packages
 Design, customize, and quote tour itineraries that meet client specifications.
 Book and coordinate all elements of tours, including accommodations, transfers, excursions,
and local guides.
 Maintain up-to-date knowledge of destinations, attractions, travel restrictions, and tour trends.
 Communicate with suppliers, tour operators, and local service providers to ensure smooth tour
arrangements.
 Prepare and send comprehensive tour documentation to clients (itineraries, vouchers, travel
tips, etc.).
 Handle client queries and resolve issues before, during, or after travel in a timely and
professional manner.
 Maintain client records and update booking systems accurately.
 Meet or exceed sales targets and contribute to team goals.
 Attend tour fairs, product training, and familiarization trips as required.
 Conduct market research to understand niche travel markets and seasonal trends, and develop
tailored tour packages accordingly.
 Collaborate with the social media and marketing teams to create engaging offers and
destination itineraries for various target audiences.
 Prepare accurate tour costings and ensure timely and organized filing of costing details in the
back-office system in alignment with confirmed travel plans.
 Ensure all corporate bookings are supported by valid Local Purchase Orders (LPOs) or official
email requests before processing.
 For walk-in clients, verify that full payment is received in advance in accordance with the
agreed travel itinerary and terms.
EDUCATION AND KNOWLEDGE SKILLS
 Degree or diploma in Travel, Tourism, or Hospitality Management.
 Proven experience as a Tours Consultant or in a similar role in the travel industry.
 Strong knowledge of tour destinations, travel products, and local experiences.
 Excellent communication and interpersonal skills.
 High attention to detail and organizational skills.
 Proficient in reservation and tour management softwares
 Customer service-oriented with the ability to work under pressure.