Job Title: Tracking Technician
Reporting To: Tracking and Fleet Management Operations Supervisor
Management and handling of the day-to-day tracking installations and maintenance
Duties and Responsibilities:Vehicle checkup and maintenance. Perform installations of sophisticated electronic units into various vehicle types including motorbikes, trucks, buses, and plant machinery Perform the installations as per the set standard of quality. Installation, maintenance, calibration, and configuration of all GPS equipment Installing, servicing, and replacing GPS tracking devices on Assets. Maintaining proper information logs and submitting to assigned supervisor all with GPS tracking device installation connected information â vehicleâs chassis number, plate number, make, model, color, trackers IMEI number, SIM card number, installation date and place. Other information may be requested at any time. Delivering the highest-level professional service to the Company clients while keeping trackerâs installation, concealment, and service information strictly confidential. Reporting all company related expenses (transport, installation related expenses) in accurate manner.
Carry out other tasks as requested by the company management
General RequirementsCertificate/ Diploma in Mechanical/ Electrical Engineering Must have (3) years of continuous work experience in the relevant field. Experience in Vehicle telematics industry is an added advantage. Great client management skills Presentable with good communication skills Problem-solving and analytical skills Excellent oral and written communication skills
Key Performance Indicators :Timely submission of reports. Complaint resolution Contract management Quick TAT on complaint resolution.
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