TRANSPORT SUPERVISOR

JOB TITLE: TRANSPORT SUPERVISOR

NATURE OF JOB: FULL TIME

SALARY: KSHS.30,000-40,000

JOB LOCATION: NAIROBI

DUTIES AND RESPONSIBILITIES

Driver Supervision & Shift Management

• Oversee and manage both day and night shift drivers, ensuring adequate staffing for all shifts.
• Prepare and communicate driver duty rosters, adjusting schedules based on workload, emergencies, or absenteeism.
• Conduct pre-shift and post-shift briefings to relay instructions, address concerns, and confirm completion of tasks.
• Monitor driver performance, punctuality, grooming, customer service, and compliance with company standards.

Transport Planning & Coordination

• Plan, dispatch, and coordinate removals, funerals, airport pickups, transfers, and other client-related movements.
• Assign vehicles and drivers appropriately based on route, client needs, and vehicle availability.
• Ensure timely departure and arrival for all client engagements.
• Track and follow up on all ongoing trips to ensure smooth execution and resolve challenges promptly.

Fleet Monitoring & Maintenance Oversight

• Monitor vehicle roadworthiness, ensuring daily checks are completed and documented.
• Schedule and follow up on vehicle servicing, repairs, inspections, and general maintenance.
• Track and control fuel usage, consumption patterns, and refueling processes to prevent wastage or misuse.
• Ensure all vehicles have updated insurance, licenses, inspection stickers, and required documentation.

Route Management & Compliance

• Ensure drivers follow approved routes, avoid restricted areas, and adhere to company route policies.
• Provide guidance on optimal routing, traffic updates, and alternative routes to avoid delays.
• Maintain accurate route logs and trip sheets for reporting and reconciliation.

Enforcement of Discipline & Transport Policies

• Implement company transport policies, SOPs, and safety regulations consistently.
• Address driver misconduct, lateness, accidents, and policy breaches through proper disciplinary channels.
• Conduct periodic driver trainings on safety, customer service, and company expectations.
• Promote a culture of accountability, safety, and professionalism.

Incident &  Emergency Handling

• Respond to accidents, breakdowns, delays, and emergencies, coordinating recovery and alternative arrangements.
• Investigate incidents, prepare detailed reports, and recommend corrective actions.
• Liaise with mechanics, insurance providers, and relevant authorities when necessary.

Record Keeping & Reporting

• Maintain accurate records of vehicle service history, fuel usage, trip logs, incident reports, and driver performance.
• Prepare daily, weekly, and monthly reports on fleet utilization, costs, and operational challenges.
• Monitor and analyze data to identify trends and propose improvements.

Client Service & Communication

• Ensure all client movements are handled professionally, on time, and according to instructions.
• Communicate with clients regarding pickup times, delays, or changes in plans.
• Resolve client complaints related to transport and escalate issues when needed.

Compliance & Safety

• Ensure all operations comply with NTSA regulations, traffic laws, and internal safety standards.
• Enforce use of safety equipment, defensive driving practices, and correct loading/unloading procedures.
• Conduct periodic safety audits and recommend preventive measures.

KEY REQUIREMENT SKILLS AND QUALIFICATION

• Diploma in Transport Management, Logistics, or a related field
• 3–5 years’ experience in fleet or transport supervision
• Valid BCE driving license (mandatory)
• Excellent knowledge of major Kenyan routes
• Strong leadership, communication, and problem-solving skills
• Ability to work under pressure and manage operations across multiple shifts
• High integrity and attention to detail