WAITER/ WAITRESS
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Job summary
We are seeking a professional and customer service focused Waiter(ress) with at least 2 years of experience in the hospitality industry and a Food and Beverage Service Certificate to join our team. The ideal candidate will provide exceptional dining services to guests, ensuring a pleasant and memorable experience while upholding the hotel’s quality standards.
Min Qualification:
Certificate
Experience Level:
Entry level
Experience Length:
2 years
Job descriptions & requirements
Key Responsibilities:
- Greet and seat guests in a friendly and professional manner.
- Present menus, take food and beverage orders accurately, and relay them to the kitchen and bar.
- Serve food and beverages promptly while ensuring proper presentation and guest satisfaction.
- Maintain cleanliness and organization of dining areas and service stations.
- Upsell food and beverage options to maximize guest experience and revenue.
- Ensure compliance with health, safety, and hygiene regulations.
- Handle guest inquiries, requests, and complaints professionally and efficiently.
- Process guest payments and issue receipts as required.
- Work closely with the kitchen and bar staff to ensure smooth service flow.
- Participate in team meetings and training sessions to improve service standards.
Qualifications & Skills:
- Education: Certificate or diploma in Food and Beverage Service or equivalent.
- Experience: Minimum of 2 years as a waiter in a hotel or restaurant setting.
- Excellent communication and interpersonal skills.
- Knowledge of food and beverage service standards and procedures.
- Ability to work in a fast-paced environment with attention to detail.
- Strong teamwork and problem-solving skills.
- Flexible to work various shifts, including weekends and holidays.
- Basic knowledge of Point of Sale (POS) systems.
Personal Attributes:
- Professional appearance and grooming.
- Friendly, courteous, and customer-oriented
- Punctual, reliable, and self-motivated.
- Ability to remain calm under pressure.
Important safety tips
- Do not make any payment without confirming with the BrighterMonday Customer Support Team.
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