WAITER

NATURE OF JOB: FULL TIME

INDUSTRY: HOSPITALITY

SALARY: KSHS.22,000

JOB LOCATION: WESTLANDS, NAIROBI

DUTIES AND RESPONSIBILITIES

·       Welcome guests warmly as they arrive at the restaurant.

·       Escort guests to their tables and ensure they are comfortably seated.

·       Present menus and offer assistance with menu navigation, highlighting specials or promotions.

·       Accurately take guest food and beverage orders, noting any dietary restrictions or special requests.

·       Repeat orders back to guests for confirmation.

·       Enter orders promptly into the POS (Point of Sale) system.

·       Liaise effectively with kitchen and bar staff to ensure timely preparation and delivery.

·       Deliver orders to tables efficiently and in a presentable manner.

·       Ensure all dishes and drinks are served correctly as per the guest’s request.

·       Check back with guests during their meal to ensure satisfaction and respond to additional requests.

·       Provide attentive, respectful, and friendly service throughout the guest's dining experience.

·       Handle guest inquiries, complaints, or concerns professionally and escalate unresolved issues to the supervisor or manager.

·       Build rapport with repeat customers and create a welcoming atmosphere.

·       Prepare accurate bills as per the orders made.

·       Present checks and handle various modes of payment (cash, card, mobile money).

·       Issue receipts and ensure proper documentation for each transaction.

·       Clear used dishes, cutlery, and glassware from tables in a timely manner.

·       Reset tables neatly and quickly for the next round of guests.

·       Ensure all tables are clean and set to the restaurant’s standards.

·       Maintain a clean and organized working area at all times.

·       Adhere strictly to food safety, hygiene, and sanitation guidelines.

·       Participate in daily cleaning duties, including wiping surfaces, refilling condiments, and arranging furniture.

·       Work closely with fellow wait staff, kitchen, and bar teams to ensure smooth operations.

·       Attend staff briefings, training sessions, and contribute to team meetings.

·       Offer help to colleagues during peak hours or busy shifts.

·       Monitor and report low levels of condiments, tableware, or serving supplies.

·       Assist in setting up dining areas, restocking items, and closing procedures.

·       Support inventory checks when required.

·       Stay informed about current menu offerings, daily specials, and promotions.

·       Recommend dishes and beverages that enhance the dining experience.

·       Use suggestive selling techniques to increase average guest spend while prioritizing guest satisfaction.

KEY REQUIREMENT SKILLS AND QUALIFICATION

·       Certificate in Hospitality Management, Food & Beverage Service, or related field.

·       Over 2 years’ proven experience as a Waiter in a reputable restaurant, café, or hotel.

·       Excellent interpersonal and communication skills.

·       Strong attention to detail and a positive, energetic attitude.

·       Ability to multitask and work efficiently under pressure.

·       Must be a team player with a customer-focused mindset.

·       Good knowledge of food safety standards and hygiene practices.

HOW TO APPLY

·       If you meet the above qualifications, skills and experience share CV.

·       Interviews will be carried out on a rolling basis until the position is filled.

·       Only the shortlisted candidates will be contacted.