WAITERS/ WAITRESSES

JOB TITLE: WAITERS/ WAITRESSES

NATURE OF JOB: FULL TIME

INDUSTRY: HOSPITALITY

SALARY: KSHS. 25,000

JOB LOCATION: NAIROBI

DUTIES AND RESPONSIBILITIES

Customer Service:

• Greet and seat customers promptly and courteously.
• Present menus and answer questions regarding food and beverage offerings.
• Make recommendations based on customer preferences and menu knowledge.

Order Management:

• Take accurate food and beverage orders.
• Communicate orders clearly to the kitchen and bar staff.
• Ensure timely delivery of orders to customers.

Food & Beverage Service:

• Serve food and beverages professionally, ensuring proper presentation.
• Monitor tables to anticipate customer needs.
• Handle special requests and dietary requirements with care.

Payment Handling:

• Present bills and process payments accurately.
• Handle cash and card transactions securely and efficiently.

Cleanliness & Hygiene:

• Maintain cleanliness of tables, chairs, and service areas.
• Follow health and safety regulations in line with hospitality standards.

Team Collaboration:

• Assist colleagues during busy periods.
• Communicate effectively with kitchen, bar, and management staff.
• Participate in team meetings and training sessions to improve service quality.

Problem Solving:

• Handle customer complaints professionally, aiming for prompt resolution.
• Report operational issues to supervisors.

KEY REQUIREMENT SKILLS AND QUALIFICATION

• Diploma in hospitality management or culinary arts
• Minimum of 2 years experience as a Waiter/Waitress in a high-end or fine dining restaurant
• Excellent knowledge of continental cuisine and alcoholic beverages
• Strong interpersonal and communication skills
• Ability to work in a fast-paced environment and handle pressure
• Well-groomed with a courteous and professional attitude
• Ability to stand and walk for extended periods during shifts
• Flexible to work on weekends, evenings, and holidays

HOW TO APPLY

• If you meet the above qualifications, skills and experience share CV on jobs@britesmanagement.com
• Interviews will be carried out on a rolling basis until the position is filled.
• Only the shortlisted candidates will be contacted.