WAITRESS

JOB TITLE: WAITRESS

NATURE OF JOB: FULL TIME

INDUSTRY: HOSPITALITY

SALARY: KSHS.18,000

JOB LOCATION: WESTLANDS & KITISURU

DUTIES AND RESPONSIBILITIES

• Warmly welcome guests upon arrival and escort them to their tables.
• Present menus, explain daily specials, and offer recommendations when required.
• Respond promptly to customer inquiries, needs, and complaints in a professional and courteous manner.
• Take accurate food and beverage orders and relay them promptly to the kitchen or bar.
• Serve meals and drinks in an efficient, organized, and professional manner.
• Ensure customers receive the correct orders and check in to ensure satisfaction.
• Upsell menu items, promotions, or special offers when appropriate.
• Prepare the dining area before service by cleaning tables, arranging chairs, setting cutlery, and restocking service stations.
• Maintain cleanliness and orderliness of tables, counters, and the general service area throughout the shift.
• Clear tables after customers leave and reset them for the next guests.
• Present bills to customers and process payments accurately (cash, mobile money, or card).
• Issue receipts and ensure correct cash handling procedures are followed.
• Work closely with the kitchen, bar, and other service staff to ensure smooth operations.
• Participate in pre-shift briefings, trainings, and team meetings.
• Support colleagues during peak hours, special events, or high customer volume.

KEY REQUIREMENT SKILLS AND QUALIFICATION

• Diploma or Degree in Hospitality, Hotel Management, Food & Beverage Service, or a related field.
• Previous experience as a waitress or service staff in a hotel, restaurant, or hospitality environment is required.
• Excellent communication and interpersonal skills.
• Strong customer service orientation with a friendly and positive attitude.
• Ability to multitask and work in a fast-paced environment.
• Basic knowledge of food safety, hygiene, and restaurant operations.