Waitstaff

YOU’RE PERFECT FOR KARAK & GO IF…

• You can switch between English and Swahili comfortably.
• You are not afraid to roll up your sleeves during busy times.
• You are quick to laugh, quick to learn, and quick to lend a hand.
• You genuinely enjoy making people feel welcome and taken care of
• You notice when things need attention - from empty cups to full bins
• You are okay with a little structure, which helps you do your best work.
• You are someone who takes feedback well and uses it to get even better.
• You are respectful of time, space, and people, even when the pressure’s on.
• You can switch smoothly between serving guests and maintaining the space
• You are reliable- your teammates can count on you to show up and step up.
• You are excited to grow with a company that’s all about quality, kindness, and community.

Core Responsibilities

• Confirm all payment types and document details.

• Support sticker duty when assigned by the cashier/lead.

• Clear tables and manage indoor/outdoor cleanliness.

• Maintain shop aesthetics and follow customer care SOPs.

Execution at Karak & Go

• Serve sit-in, takeaway, and car customers promptly.
• For MPESA: write down the transaction code, time, and date on the printed receipt.
• For Card: collect printed POS receipt and staple to order slip.
• For Cash: indicate the amount paid and return the change slip if needed.
• Assist in putting stickers on cups with correct branding.
• Greet car guests as they arrive; take orders within 1–2 minutes.
• Clean and reset tables within 60 seconds after the guest leaves.
• Monitor shop vibe: tidy decor, straighten chairs.