WORKSHOP CONTROLLER (AUTOMOTIVE SALES)

JOB TITLE WORKSHOP CONTROLLER (AUTOMOTIVE SALES)

NATURE OF JOB FULL TIME 

SALARY KSHS.40000-50,000

JOB LOCATION KITALE

DUTIES AND RESPONSIBILITIES

·       Coordinate preparation of accurate vehicle repair estimates

·       Support the service advisor team with on-site advice to customers on issues of concern to ensure customers are assured of quality service within agreeable timelines;

·       Coordinate Warranty/Policy cases to ensure that they are handled appropriately.

·       Provide Leadership and support to other technicians in problem analysis and resolution

·       Monitor productivity and efficiency, follow up and sign off job cards and ensure quality work.

·       Ensure Service Advisors receives frequent updates on vehicle repair progress as well as any variations in repair estimates, for prompt communication to the customer.

·       Report all incidents and near misses to the Workshop Manager and HR office and lead the incidence investigation process.

·       Ensure that all special tools, Shared Hand tools, workshop manuals and workshop equipment are maintained in good working condition, cleaned and kept in a safe storage area for overnight stay or when not in use.

·       Review work in progress and new bookings every morning to ensure that manpower is allocated appropriately.

·       Train and instruct employees in the respective shop.

·       Follow up on sublet repairs for urgent delivery and ensure that quality sublet work has been performed.

·       Ensure compliance with Internal Control Procedures & Workplace Organization (5S)

·       Advice customers through service advisors on the reparability of their vehicles, as well as time required without compromising on the company policy, to ensure minimal complaints from customers;

·       Respond to and handle customers’ complaints promptly to avert misunderstandings and the risk of losing customers;

·       Any other duties which may be assigned from time to time

KEY REQUIREMENT SKILLS AND QUALIFICATION

·       Diploma in Automotive Engineering

·       Minimum 5 years of relevant experience in the automotive industry

·       At least 2 years of experience in a supervisory or team-leadership role, preferably within a dealership/workshop environment

·       Proven experience in workshop operations, vehicle diagnostics, repair planning, and quality control

·       Strong customer-service and complaint-resolution skills.

HOW TO APPLY

·       If you meet the above qualifications, skills and experience share CV on recruitment@britesmanagement.com

·       Interviews will be carried out on a rolling basis until the position is filled.

·       Only the shortlisted candidates will be contacted.