Full time customer service & support Jobs in Kenya
Full Time Customer Service & Support Jobs in Kenya
The customer service and support sector currently has 57 job vacancies, suggesting a steady demand for professionals in this field. Roles such as COLLECTIONS AGENT are among the most common opportunities available. While most positions are based in Nairobi, there may be chances for remote work as well. This sector offers a diverse range of opportunities for those interested in pursuing a career in customer service and support.
Salary & Benefits
Salaries for customer service and support full-time jobs vary, with most positions offering a salary in the KSh less than 15,000 band. Entry-level roles typically fall within this range, while senior roles can reach up to KSh 30,000 - 45,000, reflecting the potential for advancement. Employees in this field often enjoy common benefits such as high commissions, competitive base salary, and flexible hours, enhancing the overall compensation package.
Skills & Experience
For those pursuing a career in customer service and support, a diploma is the most common requirement, with bachelors also accepted by many employers. Proficiency in tools such as CRM systems and Excel is highly advantageous. Employers highly value soft skills, with communication, problem-solving, and attention to detail being particularly sought after. Most roles ask for 2 years, with a good portion requiring 3 years as well. Employment typically occurs at the mid level, highlighting opportunities for growth and skill enhancement over time.
Key Responsibilities & Tasks
In junior or entry-level roles, employees are often tasked with responding to customer queries, responding to customer inquiries, and data entry. These positions require a proactive approach to handling customer interactions and ensuring data accuracy.
Industries & Companies
The top industries actively recruiting include retail, fashion & FMCG (14% of listings), banking, finance & insurance (14%), and IT & telecoms (10%). Employers like BrighterMonday Consulting, WORK GLOBAL CAREERS LIMITED, and Brites Management Services Limited are leading the charge in hiring efforts. Notably, the demand is distributed across several sectors, demonstrating a balanced interest in customer service roles across different industries.
Brites Management Services Limited
Customer Service & Support
4 weeks ago
Serve as the first point of contact for customer inquiries, requests, and complaints through various communication channels.
Early Hr Consultants
Customer Service & Support
1 month ago
The Marketer will be selling products and services to new and existing customers. This role involves identifying customer needs, presenting solutions, negotiating sales, and building strong relationships to drive revenue and achieve sales targets. This position is sales commission based and inability to meet targets will result in loss of revenue
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Customer Service & Support
1 month ago
We are seeking Customer service Representatives for a Business Process Outsourcing client (BPO) who offers tailored solutions to drive efficiency, reduce costs and enhance customer satisfaction to optimize operations while ensuring seamless customer interactions.
Customer Service & Support
1 month ago
We are seeking Customer service Representatives for a Business Process Outsourcing client (BPO) who offers tailored solutions to drive efficiency, reduce costs and enhance customer satisfaction to optimize operations while ensuring seamless customer interactions.
Customer Service & Support
1 month ago
We are seeking Customer service Representatives for a Business Process Outsourcing client (BPO) who offers tailored solutions to drive efficiency, reduce costs and enhance customer satisfaction to optimize operations while ensuring seamless customer interactions.
Smart Royal Career Consultant
Customer Service & Support
1 month ago
Our client in an institutional setting is urgently seeking a Customer Service Officer to join their team in kitengela
1 month ago
We are seeking a dedicated and results-driven Collection Agent to join our growing team. The successful candidate will be responsible for managing overdue accounts, negotiating repayment arrangements, maintaining accurate collection records, and supporting the achievement of the company's debt recovery objectives while maintaining professionalism.
GAME TOSHA LIMITED
Customer Service & Support
1 month ago
We are looking for a responsible and communicative professional with call-center experience who can effectively interact with customers, work with CRM systems, and maintain a high level of customer service.
WORK GLOBAL CAREERS LIMITED
Customer Service & Support
1 month ago
The Customer Service Officer manages client inquiries, property viewings, and onboarding while resolving concerns to ensure satisfaction. The role requires strong communication, record‑keeping, and problem‑solving skills to deliver excellent service and enhance client relationships in real estate.
St. George's Auto Fit Limited
Customer Service & Support
1 month ago
The Customer Care / Marketing Officer will be responsible for welcoming clients, handling customer inquiries, coordinating service bookings, promoting garage services, and ensuring excellent customer satisfaction. The role also involves marketing the garage services to attract and retain customers.
Kolm Solutions
Customer Service & Support
1 month ago
X1X provides laptops through an affordable 12-month PAYGO (Pay-As-You-Go) model We are not looking for smooth-talking salespeople who chase easy numbers. We are hiring disciplined Field Representatives In following areas: Ongata Rongai - Kiserian area, Mlolongo- Athi- river area, Kikuyu-Wangigi area, Kasarani-Mwiki area, Thika- Mangu area -
WORK GLOBAL CAREERS LIMITED
Customer Service & Support
1 month ago
The Security Team Lead ensures governance, compliance, enforcement, and incident management across all sites, standardizing SOPs, strengthening access controls, reducing abuse, and driving centralized, tech-enabled security operations.
Hubken Consultancy
Customer Service & Support
1 month ago
Our client a Civil Engineering Company carrying our telecommunication projects in the East African region located at Ruiru is looking for a Business Continuity Plan (BCP) – Dispatch / ISP Lead
1 month ago
Our client a Civil Engineering Company carrying our telecommunication projects in the East African region located at Ruiru is looking for a Dispatch Agent.
MIND QUEST LIMITED
Customer Service & Support
1 month ago
The ideal candidate will have a passion for fashion, excellent customer service skills, and a proven track record in retail sales.
WORK GLOBAL CAREERS LIMITED
Customer Service & Support
1 month ago
We are seeking 2 Customer Service Officers with real estate experience to join a fast-paced team.
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