Full time customer service & support Jobs in Kenya
Full Time Customer Service & Support Jobs in Kenya
The customer service and support sector currently has 57 job vacancies, suggesting a steady demand for professionals in this field. Roles such as COLLECTIONS AGENT are among the most common opportunities available. While most positions are based in Nairobi, there may be chances for remote work as well. This sector offers a diverse range of opportunities for those interested in pursuing a career in customer service and support.
Salary & Benefits
Salaries for customer service and support full-time jobs vary, with most positions offering a salary in the KSh less than 15,000 band. Entry-level roles typically fall within this range, while senior roles can reach up to KSh 30,000 - 45,000, reflecting the potential for advancement. Employees in this field often enjoy common benefits such as high commissions, competitive base salary, and flexible hours, enhancing the overall compensation package.
Skills & Experience
For those pursuing a career in customer service and support, a diploma is the most common requirement, with bachelors also accepted by many employers. Proficiency in tools such as CRM systems and Excel is highly advantageous. Employers highly value soft skills, with communication, problem-solving, and attention to detail being particularly sought after. Most roles ask for 2 years, with a good portion requiring 3 years as well. Employment typically occurs at the mid level, highlighting opportunities for growth and skill enhancement over time.
Key Responsibilities & Tasks
In junior or entry-level roles, employees are often tasked with responding to customer queries, responding to customer inquiries, and data entry. These positions require a proactive approach to handling customer interactions and ensuring data accuracy.
Industries & Companies
The top industries actively recruiting include retail, fashion & FMCG (14% of listings), banking, finance & insurance (14%), and IT & telecoms (10%). Employers like BrighterMonday Consulting, WORK GLOBAL CAREERS LIMITED, and Brites Management Services Limited are leading the charge in hiring efforts. Notably, the demand is distributed across several sectors, demonstrating a balanced interest in customer service roles across different industries.
Brites Management Services Limited
Customer Service & Support
2 months ago
Respond promptly to incoming calls and customer inquiries
WORK GLOBAL CAREERS LIMITED
Customer Service & Support
2 months ago
We are hiring a results-driven Digital Customer Experience Officer to manage tenant relations, collections, and service coordination for residential properties. The role requires strong follow-through, professionalism, and the ability to enforce systems while maintaining excellent customer experience
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Aline Facility Management
Customer Service & Support
2 months ago
We are recruiting on behalf of our client in the Betting & Casino industry for a dynamic and results-driven Customer Care Manager who will lead and develop a high-performing customer service team while driving customer engagement, retention, and revenue growth.
Chanteq Limited
Customer Service & Support
2 months ago
We are looking for a customer-focused and detail-oriented Customer Service. Representative to handle client inquiries, manage account-related concerns, and ensure a high level of customer satisfaction. The ideal candidate will be proactive, professional, and capable of handling billing and payment-related queries efficiently.
Customer Service & Support
2 months ago
You will be responsible for monitoring and applying a predetermined set of rules and guidelines to user-generated posts in order to best determine whether or not the communication is acceptable.
Customer Service & Support
2 months ago
We are seeking a proactive and customer-oriented Call Center Officer to join our team.
Pharo School Nairobi
Customer Service & Support
Today
Today
Sosa Cottages & Villas
Customer Service & Support
Today
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