Job descriptions & requirements
We are seeking a competent, proactive, and detail-oriented Human Resources Officer with experience in HR operations across East Africa, particularly in Kenya, Tanzania, and Uganda. The successful candidate will support the implementation of HR policies and procedures, coordinate day-to-day HR operations, and provide guidance to employees and managers on human resources matters.
The role requires strong organizational, communication, and interpersonal skills, as well as the ability to work collaboratively with the HR Business Partner (HRBP) and other business leaders to ensure effective HR service delivery across the region.
KEY RESPONSIBILITIES:
1. RECRUITMENT & TALENT ACQUISITION
Coordinate end-to-end recruitment processes, including job advertising, candidate sourcing, screening, interview scheduling, selection, and onboarding.
Ensure timely recruitment and placement of qualified candidates to meet the organization's staffing requirements
Support fair, transparent, and merit-based recruitment and promotion processes in line with company policies and applicable employment legislation.
Coordinate with hiring managers to identify staffing needs and facilitate timely recruitment decisions.
2. EMPLOYEE LIFE CYCLE MANAGEMENT
Manage employee onboarding, confirmation, transfers, promotions, contract renewals, resignations, and exit clearance processes.
Ensure the timely preparation, processing, and maintenance of employment documentation.
Maintain accurate and up-to-date employee personnel files and records.
Ensure employee information is accurately captured and regularly updated in the Human Resources Information System (HRIS).
3. ATTENDANCE AND LEAVE MANAGEMENT
Monitor and administer employee attendance, timekeeping, overtime records, and leave applications in accordance with company policies and applicable labour laws.
Maintain accurate attendance and leave records and follow up on discrepancies or outstanding approvals.
Respond to employee enquiries regarding attendance, leave entitlements, and related HR procedures.
Support managers in addressing attendance-related concerns and ensuring compliance with established procedures
4. PERFORMANCE MANAGEMENT AND EMPLOYEE DEVELOPMENT
Coordinate performance appraisal processes and ensure that reviews are completed within the prescribed timelines.
Track probation periods and facilitate timely employee performance assessments and confirmation decisions.
Follow up with managers on outstanding performance reviews, probation assessments, and related documentation.
Support the implementation of performance management policies and processes.
5. HR OPERATIONS AND EMPLOYEE SUPPPORT
Provide day-to-day HR support and guidance to employees and managers on HR policies, procedures, and employment-related matters.
Assist in implementing HR policies, procedures, and operational initiatives across East Africa.
Support the HRBP in addressing employee relations matters and implementing HR solutions aligned with business needs.
Maintain confidentiality and ensure the proper handling and protection of employee information.
Prepare HR reports and maintain accurate HR records to support operational and management decision-making.
6. REGIONAL HR COORDINATION AND ADMINISTRATION
Support consistent implementation of HR policies and procedures across Kenya, Tanzania, and Uganda, taking into account applicable local labour laws and regulatory requirements.
Coordinate with relevant country teams and management to ensure timely and effective delivery of HR services.
Assist the HRBP in implementing regional HR initiatives and monitoring compliance with established policies and procedures.
Undertake additional HR-related responsibilities as assigned by the HRBP or line manager.
QUALIFICATIONS AND EXPERIENCE
Bachelor's degree in human resource management, with at least 4 years of experience
Experience in recruitment, employee lifecycle administration, attendance and leave management, HRIS administration, and performance management.
Working knowledge of employment legislation and HR compliance requirements across East Africa.
Proficiency in Microsoft Office applications and experience using an HRIS or other HR management systems.
REQUIRED COMPETENCIES AND PERSONAL ATTRIBUTES
The successful candidate should demonstrate:
Integrity and Professionalism: High ethical standards, honesty, reliability, and the ability to maintain confidentiality.
Accountability: A strong sense of responsibility, ownership, and commitment to delivering quality work within agreed timelines.
Communication and Interpersonal Skills: Excellent verbal and written communication skills, with the ability to interact effectively with employees, managers, and diverse teams.
Organization and Attention to Detail: Strong administrative, planning, record-keeping, and time-management skills.
Teamwork and Collaboration: The ability to work effectively with colleagues across different functions, cultures, and geographical locations.
Problem-Solving Skills: The ability to identify HR-related issues, exercise sound judgment, and recommend practical solutions.
Adaptability: The ability to manage competing priorities and work effectively in a dynamic, multicultural environment.
People Management and Coordination: The ability to coordinate HR activities, follow up on assigned tasks, and support managers in implementing HR processes.
Interpersonal Confidence: A positive, approachable, and service-oriented attitude, with a genuine interest in working with and supporting people.
We are seeking a competent, proactive, and detail-oriented Human Resources Officer with experience in HR operations across East Africa, particularly in Kenya, Tanzania, and Uganda. The successful candidate will support the implementation of HR policies and procedures, coordinate day-to-day HR operations, and provide guidance to employees and managers on human resources matters.
The role requires strong organizational, communication, and interpersonal skills, as well as the ability to work collaboratively with the HR Business Partner (HRBP) and other business leaders to ensure effective HR service delivery across the region.
KEY RESPONSIBILITIES:
1. RECRUITMENT & TALENT ACQUISITION
Coordinate end-to-end recruitment processes, including job advertising, candidate sourcing, screening, interview scheduling, selection, and onboarding.
Ensure timely recruitment and placement of qualified candidates to meet the organization's staffing requirements
Support fair, transparent, and merit-based recruitment and promotion processes in line with company policies and applicable employment legislation.
Coordinate with hiring managers to identify staffing needs and facilitate timely recruitment decisions.
2. EMPLOYEE LIFE CYCLE MANAGEMENT
Manage employee onboarding, confirmation, transfers, promotions, contract renewals, resignations, and exit clearance processes.
Ensure the timely preparation, processing, and maintenance of employment documentation.
Maintain accurate and up-to-date employee personnel files and records.
Ensure employee information is accurately captured and regularly updated in the Human Resources Information System (HRIS).
3. ATTENDANCE AND LEAVE MANAGEMENT
Monitor and administer employee attendance, timekeeping, overtime records, and leave applications in accordance with company policies and applicable labour laws.
Maintain accurate attendance and leave records and follow up on discrepancies or outstanding approvals.
Respond to employee enquiries regarding attendance, leave entitlements, and related HR procedures.
Support managers in addressing attendance-related concerns and ensuring compliance with established procedures
4. PERFORMANCE MANAGEMENT AND EMPLOYEE DEVELOPMENT
Coordinate performance appraisal processes and ensure that reviews are completed within the prescribed timelines.
Track probation periods and facilitate timely employee performance assessments and confirmation decisions.
Follow up with managers on outstanding performance reviews, probation assessments, and related documentation.
Support the implementation of performance management policies and processes.
5. HR OPERATIONS AND EMPLOYEE SUPPPORT
Provide day-to-day HR support and guidance to employees and managers on HR policies, procedures, and employment-related matters.
Assist in implementing HR policies, procedures, and operational initiatives across East Africa.
Support the HRBP in addressing employee relations matters and implementing HR solutions aligned with business needs.
Maintain confidentiality and ensure the proper handling and protection of employee information.
Prepare HR reports and maintain accurate HR records to support operational and management decision-making.
6. REGIONAL HR COORDINATION AND ADMINISTRATION
Support consistent implementation of HR policies and procedures across Kenya, Tanzania, and Uganda, taking into account applicable local labour laws and regulatory requirements.
Coordinate with relevant country teams and management to ensure timely and effective delivery of HR services.
Assist the HRBP in implementing regional HR initiatives and monitoring compliance with established policies and procedures.
Undertake additional HR-related responsibilities as assigned by the HRBP or line manager.
QUALIFICATIONS AND EXPERIENCE
Bachelor's degree in human resource management, with at least 4 years of experience
Experience in recruitment, employee lifecycle administration, attendance and leave management, HRIS administration, and performance management.
Working knowledge of employment legislation and HR compliance requirements across East Africa.
Proficiency in Microsoft Office applications and experience using an HRIS or other HR management systems.
REQUIRED COMPETENCIES AND PERSONAL ATTRIBUTES
The successful candidate should demonstrate:
Integrity and Professionalism: High ethical standards, honesty, reliability, and the ability to maintain confidentiality.
Accountability: A strong sense of responsibility, ownership, and commitment to delivering quality work within agreed timelines.
Communication and Interpersonal Skills: Excellent verbal and written communication skills, with the ability to interact effectively with employees, managers, and diverse teams.
Organization and Attention to Detail: Strong administrative, planning, record-keeping, and time-management skills.
Teamwork and Collaboration: The ability to work effectively with colleagues across different functions, cultures, and geographical locations.
Problem-Solving Skills: The ability to identify HR-related issues, exercise sound judgment, and recommend practical solutions.
Adaptability: The ability to manage competing priorities and work effectively in a dynamic, multicultural environment.
People Management and Coordination: The ability to coordinate HR activities, follow up on assigned tasks, and support managers in implementing HR processes.
Interpersonal Confidence: A positive, approachable, and service-oriented attitude, with a genuine interest in working with and supporting people.
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