Call Center Manager - French Speaking

Job Description

A large international company is looking for a French-speaking Call Center  Retention Manager to join our office-based team in Kenya.

We are looking for a responsible and communicative professional with call-center experience who can effectively interact with customers, work with CRM systems, and maintain a high level of customer service.

Key Responsibilities

•   Inform customers about company promotions, bonuses, and special offers;

•   Handle both inbound and outbound customer communications;

•   Maintain a high standard of customer service;

•   Work with CRM systems and internal databases;

•   Process customer requests and inquiries;

•   Monitor the quality of customer communications;

•   Achieve KPI targets and call-center performance metrics;

•   Prepare reports based on work results;

•   Cooperate with internal company departments.

Candidate Requirements

•   Fluent French language skills (spoken and written);

•   English level: Intermediate or higher;

•   Minimum 2 years of experience in a call center;

•   Experience working with CRM systems;

•   Strong communication and customer service skills;

•   Responsibility, stress resistance, and organizational skills;

•   Ability to work effectively in a team;

•   Experience in an international company will be considered an advantage.

Working Conditions

•   Office-based work;

•   Full-time employment;

•   Competitive salary;

•   Career growth opportunities;

•   Work in an international company;

•   Friendly international team.

Recommended Candidate Profile

We are especially interested in candidates with experience in:

•   Betting / fintech / customer support / telecom industries;

•   International call centers;

•   CRM systems and sales-support processes;

•   Customer communication management.

Please submit your application using the link below:

https://docs.google.com/forms/d/e/1FAIpQLSdbWne7H08HaxkanuMmfcYaXTnaAebLktOxjKLehYPGRRhUfQ/viewform?usp=dialog