Full time customer service & support jobs in Nairobi

Responsible for collecting debts on behalf of clients. Ensuring that the firm’s clients debts are collected within the agreed timelines

Handle customer queries that come in via phone and email. The queries involve policy content, hospital admission procedures, reimbursement of medical claims and many more Ensure quality metrics are met in emails sent or calls handled.

The job holder is responsible for supporting our care centre walk in customers who experience challenges while consuming our products.

To provide and promote First Class Customer Experience throughout the company by managing the customer experience team and making sure that service standards are being met. To provide superb customer experience by leading and motivating the customer experience team and creating customer satisfaction goals.

We are seeking a Customer Service Representative who can engage and establish trust with our existing and prospective clients with the aim of building and retaining relationships

Riggle Gaming Lounge is a new and exciting electronic games lounge offering gaming enthusiasts a space to connect and compete across a variety of games. The lounge is based in Parklands, Nairobi. At Riggle, the Retail Attendant provides customers with lasting memories by assisting in the sale of experiences and other products

Applications are invited from qualified persons for the above vacant position.

Your role will primarily consist of managing a portfolio of SME clients in Africa that you will service independently as part of the Africa Client Management team.

Operate Cash Till

We are seeking a Call Center Manager in our company office to lead, coach and inspire the customer service team to provide the best service and support to our customers and field staff.

Applications are invited from qualified persons for the above vacant position.

Our client, in the Automotive sector, is seeking to recruit a Customer Care Executive for their Nairobi Office, who will be responsible for Resolving or clarifying the customer's complaint.

We are a Fleet Management company based in Nairobi with a branch in Mombasa. We are looking for a customer care representative with experience in Customer Service and after sales service.

We Mayleen Corporation are the Passenger Service Agent for an airline and we are looking for experienced officers with knowledge on ticketing and tours.

You’ll be tasked with answering customer questions. You'll need to be able to think on your feet, communicate clearly and effectively, and empathize with customers who are struggling to solve a problem.

The CCM will report to the General Manager and will lead a growing call centre team to enhance performance, improve service quality, and cost-effectiveness.

The customer service Representative attracts potential customers by answering product and service questions, suggesting information about other products and services.