Customer service & support jobs in Nairobi

Locate and notify customers of the delinquent accounts by way of telephone, mail and SMS. Duties Include receiving payment proof from clients/debtors and ensuring that all payments are accurately and promptly posted on the customer’s account and to keep records of collection and status on the collection system.

Applications are invited from qualified persons for the above vacant position.

The position holder will provide customer relationship services as well as administrative support to the company under the supervision of the Head of Business Development.

In this role, you’ll strive to provide a world class service experience with each customer by cultivating relationships . Your success will be dependent on how effective you are at transforming a frustrated exchange into an excellent customer experience. We want people who have an excellent personality, empathy and strong work ethic.

We are looking for a Customer Service Assistant at a wig shop.

The Patient Support Specialist will be responsible for engaging with clients to help them through all stages of the medical treatment process – from initial enquiry to helping organize the client’s return home after treatment. Candidates that can speak English and another language (Somali, Arabic, French or Portuguese) are encouraged to apply.

We are looking for a Customer Success Lead who is passionate about excellent customer experience, proactive, motivated and has a strong desire to take on new challenges. Someone who takes pride in mentoring the team and enhancing creativity and innovation in a way that grows them and the organization.

On behalf of a client in the retail trade sector, we are looking for recruit a Retail Stores Assistant on their behalf.

Collections officers attempt to collect payment on overdue bills by informing customers of their debt and their various options for repayment.

The ideal candidate will be responsible for handling customer enquiries and ensure client orders are handled and booked accurately in the system.

Software Technologies Limited (STL), an award winning software and cloud based solutions provider in Africa and the Middle East is seeking to hire a highly qualified System Support Executive to join our team.

H/She will be responsible for recovering the money owed in as little time as possible. You will be responsible for contacting debtors and negotiate payments.

Answering customer questions for a range of internet companies around web development, and think on your feet, communicate clearly and effectively