Customer service & support jobs in Nairobi

To ensure that debt which is owed to a company is paid as quickly as possible and to contact individuals who are late in making payments on the loan products and services they have received.

You are responsible for client communication for designated account relationships and Contracts. You are required to respond to the client in a timely manner providing full and accurate information in one go.

Our Client is a fintech company specialized in providing credit services to those who need it most. They are looking for a Debt Collector. H/She will be responsible for recovering the money owed in as little time as possible. You will be responsible for contacting debtors and negotiate payments.

Minimum of a Diploma from a recognized institution 2+ years of client management experience

1-3 yrs Customer Service/ Sales and/or Telemarketing experience Able to work remotely and coordinate with personnel around the world

Our company is searching for experienced candidates for the position of client support manager to join our growing team, please review the list of responsibilities and qualifications.

Entering data into the system and other admin-related duties.

o He or she will be responsible for developing and implementing a customer experience strategy and measuring and reporting on the results. The Customer Experience Manager will be responsible for tracking end-to-end customer experiences across online and offline channels, identifying potential pain points and improvement opportunities. Identifyi ...

Prepare correspondences and fulfill customer needs through excellent service standards to maintain high customer satisfaction

Diploma in business studies, public relations, social studies, environmental studies or a related field Certificate in customer care skills will be an added advantage

Minimum level of education: Degree in Business Management, and/or related Marketing Courses. Proven customer relations experience on different digital platforms