Customer service & support jobs in Nairobi

Stitched by Wash is a leading car interior services provider in Kenya and a rapidly growing upholstery company with a laser focus on quality. We have the following tenets as our guiding principles: unmatched quality, utmost customer satisfaction, teamwork, creativity, and innovation.

Collaborate with your fellow Compliance & Risk Officers managing the day-to-day KYC and transaction monitoring activities.

They specialize in cross-border remittance, online money transfer platform and mobile remittance app help the global diaspora community to support their loved ones abroad

As a customer Relations Officer; you will be responsible for resolving customer queries, and stakeholders’ issues, recommending solutions, and guiding product users through features and functionalities

The Customer Care Team Leader will be the first escalation point for the customer care representatives

Handle customer queries that come from multiple channels such as phone, email, and social media. Ensure quality metrics are met in any interactions with clients handled. Ensure queries are handled within the service level agreements within the expected turnaround times

To ensure that debt which is owed to a company is paid as quickly as possible and to contact individuals who are late in making payments on the loan products and services they have received.

You are responsible for client communication for designated account relationships and Contracts. You are required to respond to the client in a timely manner providing full and accurate information in one go.

Entering data into the system and other admin-related duties.

o He or she will be responsible for developing and implementing a customer experience strategy and measuring and reporting on the results. The Customer Experience Manager will be responsible for tracking end-to-end customer experiences across online and offline channels, identifying potential pain points and improvement opportunities. Identifyi ...

Prepare correspondences and fulfill customer needs through excellent service standards to maintain high customer satisfaction