Customer service & support jobs in Nairobi

We are looking for detail-oriented Reservations and Sales Agent to assist our customers with their booking needs. You will provide various planning and booking services, including answering customers’ questions, making travel suggestions, and booking rooms and tickets.

Your role will primarily consist of managing a portfolio of SME clients in Africa that you will service independently as part of the Africa Client Management team.

Manage the company & client’s social media channels, including Facebook, LinkedIn, Twitter, and other relevant platforms by engaging in social media presence creation, dynamic content creation (in partnership with service providers), digital content promotion (SEOs, PPC etc)

The Ambulex Emergency Medical Response Dispatcher will be primarily responsible for answering all ASL directed calls and dispatching appropriately, response teams to emergency and referral sites.

Applications are invited from qualified persons for the above vacant position.

Our client is a leading Diagnostic Company with presence across emerging markets in India and Africa. They are looking for a Customer Experience Manager to lead and drive our customer experience value chain for customer obsession and brand loyalty.

"Decorfy, a fresh take on decor, aims to excite true joy and pride in home makers through exclusive personal furnishing products. We seek energetic persons to join the projects team:"

The Dispatch Officer will be a main customer service contact for order dispatches and general customer service and support to the reps as well as other administrative and operational duties listed below:

Answering customer questions for a range of internet companies around web development, and think on your feet, communicate clearly and effectively

Our client, a dynamic second-hand Retail shop with operations across Kenya is looking to recruit a Social Media Manager.

Our client, a leader in the distribution of plastics and chemicals, intermediate between major producers and processors-plastics is looking for a Customer Service Executive.

Our fast-growing company would like to employ enrollment officers, who will be working out there in the field in the Nairobi Metropolitan Area, looking for people to enroll as users of our apps. Applications will be reviewed and considered on a rolling basis until all the vacancies are filled.

The Customer Service Representatives will be responsible for handling clients’ requests, enquiries and complaints. The candidate will be required to Tele-market, network, engage, and negotiate with clients in regards to our products and services. He/ she must be a multi tasker and able to work in a fast-paced environment.

Our client is a company dealing in loan provision services. They seek to hire an experienced Loan/ Debt Collection Officer (Call Centre) who will be tasked with ensuring loan repayment from clients.

To provide administrative support to ensure efficient operation of the office. The CE and administrative assistant will be responsible for ensuring that the reception is always adequately manned when the Front Office Executives are out of the office and that all CE tasks and overall documentation functions assigned are handled.

Our client is looking for a Group Admissions Manager to be based in Nairobi.

Applications are invited from qualified persons for the above vacant position.

We are looking for an experienced and motivated call center agent who will be managing all inbound calls and outbound calls as required.

Responsible for collecting debts on behalf of clients. Ensuring that the firm’s clients debts are collected within the agreed timelines

Handle customer queries that come in via phone and email. The queries involve policy content, hospital admission procedures, reimbursement of medical claims and many more Ensure quality metrics are met in emails sent or calls handled.