Customer service & support jobs in Nairobi

The role of the customer service and fulfilment manager is to ensure that our customers receive a high quality of service from order through to aftersales, ensuring that our promises to our customers are always met.

To proactively increase customer satisfaction and loyalty, through ensuring interactions meet customer needs and managing the customer life cycle.

To lead a team who co-ordinate activities, provide real time support and act as a point of escalation across the contact Centre network across all brands.

The Service Desk Administrator reports to the Service Desk Team Leader. A Service Desk Admin will assume full responsibility to progress each ticket logged onto the Ticket Management System for any resolver group, irrespective of geography, application or support area, managing by priority and determined by business impact, providing regular e ...

Delivering a comprehensive service to enquiring customers.

H/She will be responsible for recovering the money owed in as little time as possible. You will be responsible for contacting debtors and negotiate payments.

We are looking for a Customer Care Representative- Inbound. Your role will be to collect and collate raw data to enable us to prepare monthly client reports and assist in daily data reports/trackers.

Responsible for supporting customers, offering solutions and assisting in troubleshooting. The Ideal Candidate Must have experience in Managing Technicians and have experience working within a similar sector and managing projects.

You are responsible for the client communication for designated account relationships and Contracts. You are required to respond to the client in a timely manner providing full and accurate information in one go.

Successful candidate will be trained on our systems and will be involved in process management, communication with our client's and support.

Responsible for collecting debts on behalf of clients. Ensuring that the firm’s client’s debts are collected within the agreed timelines. Meeting monthly debt collection targets and providing timely debtors related information such as collection position per client and other required reports.

The Customer Experience Officer will Coordinate and drive Customer Experience activities, assisting in processing of sales, escalate any issues experienced by the team or by customers through to resolution, conduct customer surveys/mystery calls and ensure the company’s customers obtain excellent service.