Customer service & support jobs in Nairobi

Customer Service Retail Associates - Call Center & Retail Shop Positions Available to Enthusiastic & Qualified Candidates

The goal is to make guests and visitors feel comfortable and valued while on our premises.

In this role, you’ll strive to provide a world class service experience with each customer by cultivating relationships . Your success will be dependent on how effective you are at transforming a frustrated exchange into an excellent customer experience. We want people who have an excellent personality, empathy and strong work ethic.

Candidates must be able to respond to the needs of customers and provide products/services information to customers via Inbound & Outbound calls, Emails, and Live Chat in a friendly & timely manner. Evaluate problems and complaints of the callers and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

To collect defaulted loans through calls and ensuring high customer service is adhered.

4 days work at Sarit Expo Center/ Foreign exhibitors' personal assistant/ Online meeting operation

Our client is a well-established and reputable Business Law firm. They seek to hire a Operational Excellence Lead who will be tasked with managing operations processes to improve customer experience.

Our client, a company that specializes in performance improvement is looking to recruit a Client Service Coordinator.

Applications are invited from qualified persons for the above vacant position.

The role of the customer service and fulfilment manager is to ensure that our customers receive a high quality of service from order through to aftersales, ensuring that our promises to our customers are always met.

You are responsible for the client communication for designated account relationships and Contracts. You are required to respond to the client in a timely manner providing full and accurate information in one go.

Our client offers health insurance policies around the world. They are looking for a Claims Analyst to join their growing team in Kenya.

Our Client an international health insurance company expanding operations in Kenya seeks to hire a claims supervisor. As a supervisor you will support the team manager in managing a team of Claims Analysts. Key to the role will be developing and coaching the team to deliver a high-quality customer centric service offering.

As a supervisor you will support the Team Manager in managing a team of customer service Representatives in Nairobi. Key to the role will be developing and coaching the team to deliver a high-quality customer centric service offering.

This role is part of a team driven by a passion for servicing customers to the best of our ability and focusing on customer experiences. Your goal would be to participate in daily customer engagement and focusing on helping our customers succeed in their goals.

Our Client is a fintech company specialized in providing credit services to those who need it most. They are looking for a Debt Collector. H/She will be responsible for recovering the money owed in as little time as possible. You will be responsible for contacting debtors and negotiate payments.