Customer service & support jobs in Nairobi

The incumbent will make outgoing and receive incoming calls from BBOXX clients from across the country. Purpose: Make outgoing calls to customers across BBOXX portfolio, in accordance with our after-sales debt management processes; receive incoming calls from customers with technical issues, and make follow up calls to monitor and improve customer

Bachelor's degree in Business Management, Business Administration, and Management, Public Relations, Marketing or a related discipline.

The ideal candidate Must have a minimum of 3 years of experience within the Customer Service or Merchandise Industry

As a Patient Support Specialist, you will play a crucial role in engaging with patients to help them through all stages of the medical treatment process – from initial enquiry to helping organize the patients return home after treatment and ensuring a seamless experience for patients seeking medical treatment in Kenya, regionally in Africa.

Keep track of assigned accounts in one’s portfolio and ensure proper follow up is done and all interactions with the customer via calls, chats or face to face are keyed in the system

6 months experience in debt collections.

Proven customer support experience or experience as a Client Service Representative

Must have a mean grade of C and above in KCSE and in Mathematics

Our Client is looking for German Speaking Call Centre Agents who can Read & Write and Listen & Speak in German.

Bachelor’s degree in a relevant field.

8-10 years contact center work experience 5 of which should be managing a contact center team with an inbound and outbound staff complement.

Candidates must be able to respond to the needs of customers and provide products/services information to customers via Inbound & Outbound calls, Emails, and Live Chat in a friendly & timely manner. Evaluate problems and complaints of the callers and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Qualified individuals to take up roles in our Public Relations/Customer Support, Customer Follow up departments. Working hours: 40 hours per week (full time), specific working time to be instructed by the company. Location: HQ (Dagoretti corner, Ngong road) or Kiambu road branch (Ridgeways, Kiambu road), to be instructed by the company.

We are looking for an experienced customer service Rep who is people-oriented and is genuinely excited to help customers. Primary tasks involve attending to customer needs, maintaining good customer relations, Receiving Phone calls, providing product/services information, answering questions, and resolving any emerging problems.