Concierge at Karen Country Club

Job Description

The Karen Country Club is a family oriented club, founded in and prides itself in being one of the oldest golf clubs in Kenya. A large part of the 18-hole course was built on the former coffee estate developed by the Danish pioneer Karen Blixen, whose life and times were depicted in the lyrical film `Out of Africa`. Indeed, the shade trees from her coffee plantation still dominate parts of the golf course, eighty years after they were planted. The course is superbly maintained with greens built to the Professional Golf Association (PGA) standards.

Duties and Responsibilities

Welcoming, checking in and checking out guests. Ensuring room and minibar services are offered to guests. Receive, place, follow up and deliver orders to the guests. Ensure proper luggage storage and laundry services are offered to the guests. Facilitating guests’ movement within the Club. Assisting in front office duties. Ensure The Residences area is always tidy.

Requirements

Required Qualifications and Experience

Certification in Hospitality Management or Business Management. A minimum of 2-years’ experience in a hotel/ residence set up. Customer service and room division experience. Knowledge of essential security regulations.

Personal attributes & Functional Skills

Good communication, organizational and interpersonal skills. Customer service skills experience. Positive attitude and ability to work well in a team. High level of Honesty & Integrity. Excellent planning and time management skills. Ability to build and maintain relationships with both staff, clients, and members. A great sense of urgency in the execution of tasks.